Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
1
Hate It
on June 8, 2021
Posted by: Mehatethisphone
from Punta Gorda, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Have not been happy with this since I got it. Sound and power buttons on same side, have to turn phone sideways to take screen shot. But have to be laying flat as to not flip picture to landscape position. Screen is too small. Picture taking sucks, hate that I have a year contract with a phone I absolutely hate.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Mehatethisphone, thanks for reaching out. I understand how frustrating that must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480683
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480683
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s21 5g
on June 8, 2021
Posted by: Austinh94
from Orlovista fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I read mixed reviews on the phone not wanting to break the bank i opted to buy it out right an give it a shot. The reviews i read were bashing the device for app closing problems an freezing i have not had any of those issues at all in the few months ive had it. The camera quality is amazing i would say its better then spple products. It charges fast within tw hours from completely dead. It performs likeba dream an i love it. Id definitely recommend this device to a friend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cutting Edge Phone
on June 8, 2021
Posted by: Eliav
from Maryland
Expertise:Expert
[This review was collected as part of a promotion.] I'm thoroughly enjoying my new Galaxy S21 5G! Its camera is particularly impressive with three rear-facing cameras and an exceptionally clear cut-out selfie camera all coupled together with a scene detecting software that adjusts the perfect shot for you. I'm happy with the phone's design as well as its size, speed, and unique features. My only gripe is my spotty 5G connection, which will occasionally not provide service despite the 5G indicator being present. However, this might be more of a T-Mobile/Spring problem than a Samsung problem. Overall, a great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: Tony
from Panama City Beach,FL
[This review was collected as part of a promotion.] I've had this phone for 2 months and changing from S9 to this was very easy.It works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S21
on June 8, 2021
Posted by: Dsll
from Kansas
[This review was collected as part of a promotion.] I am glad I purchased. Camera great to use, helps get the shot
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Matt
from Franklin, MA
Expertise:Expert
[This review was collected as part of a promotion.] Lightening fast speed, incredible photos.....love the Smart View feature. I use it with all my Samsung devices and TVs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, not as good as my Galaxy 10
on June 8, 2021
Posted by: Anonymous
from Phoenix AZ
Expertise:Expert
[This review was collected as part of a promotion.] It's a great phone and the camera is amazing. But it doesn't have a headphone jack or a slot for an SD card. Kind of wish I'd kept my 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Balance
on June 8, 2021
Posted by: Luke
from Austin
Expertise:Expert
[This review was collected as part of a promotion.] The Galaxy S21 is the perfect mix of features at a great price. The camera is crisp, the processor is fast, and the design is gorgeous!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US