Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Works great
on June 8, 2021
Posted by: Hairytroll
from Rural Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] All the functions work smoothly, the camera is fantastic, and coverage couldn't be better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!!
on June 8, 2021
Posted by: Mia P
from Humble
Expertise:Expert
[This review was collected as part of a promotion.] I bought the Galaxy s21 a few months ago and it does live up to the hype. Takes great photos!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on June 8, 2021
Posted by: Madness
from NJ
Expertise:Expert
[This review was collected as part of a promotion.] Works great, love the 5G capability. Really glad I got this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
IFFY
on June 8, 2021
Posted by: bobbette
from atlanta
Expertise:Expert
[This review was collected as part of a promotion.] replaced s10, and I'm almost sorry I did. The batter drains pretty fast, and some of the features which can be added are temperament about working: ie: the tap to turn on feature sometimes works and sometimes doesn't It's hit and miss.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello bobbette, thank you for bringing this to our attention. I can see how difficult that must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483006
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483006
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
I finally bought the S21Ultra5G several months ago
on June 8, 2021
Posted by: Brillo
from Sarasota, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the best Android yet! Longer lasting battery and great camera!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with great features!
on June 8, 2021
Posted by: TomJ
from Parrish, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I've used Samsung phones for years now and I believe that this is my fourth model. Initially, I was concerned because the phone was larger than my previous one, but I quickly got used to the size and don't even notice it now. Besides, using the S21 for calls and texts, it has totally eliminated the need for other cameras. The pictures and videos that I take with the S21 are as good, if not better, than what I did with my digital camera. I'm definitely a satisfied customer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Device
on June 8, 2021
Posted by: Jodi
from Stamford, Ct
Expertise:Expert
[This review was collected as part of a promotion.] This is my latest in a long line of galaxy phones. It is by far the quickest & easiest phone to operate yet. Response is fast & anticipation is unbelievable. I wish I could give it more than 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Phone is Greatish
on June 8, 2021
Posted by: Blsmitty
from Columbus, GA
Expertise:Expert
[This review was collected as part of a promotion.] The new Galaxy s21 camera is definitely a huge step up from the se10's. Other than that, the phone feels pretty much the same. I don't use my phone a lot. Just for the camera and the occasional FB post. Since I don't play games, I imagine the better processor doesn't help me much. I will say that this phone does some random stuff in my pocket more often than the last version. It will randomly take video, play music, or make a phone call while my phone is locked and in my pocket. Also, I don't like the fact there is no USB slot or headphone jack: that I have to rely on Bluetooth for a consistent, reliable connection. Other than those inconveniences, it's an okay phone.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US