Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Good overall
on June 8, 2021
Posted by: Mel246
from Tucson
Expertise:Intermediate
[This review was collected as part of a promotion.] I was convinced to pre-order the phone by a snazzy tmobile salesperson. It has been good overall. Sometimes I have to restart it multiple times to be able to text but that could be a network issue rather than a phone problem. I don't like that someone can use the camera feature without unlocking the phone and I've yet to figure out how to turn it off. There is a delay of about 3-5 seconds when taking pictures sometimes and there's no way to turn that off either. Fingerprint unlocking does not work well either; sometimes it works and sometimes it doesn't (I've got 3 fingers to choose from for that). It does what I need it to do for the most part.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Old Reliable
on June 8, 2021
Posted by: Sarge
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] Works as it should. No hitches, glitches! Good value for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on June 8, 2021
Posted by: Grench
from North China Pa
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchase my phone iv January I love taking photos with it. Not only can you focus it for size it takes great pictures and video
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone
on June 8, 2021
Posted by: Gary
from Nashville Tennessee
[This review was collected as part of a promotion.] It does take great pictures and I'm still learning all the features but so far I like it a lot and would definitely recommend it to friends
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre phone
on June 8, 2021
Posted by: Coolcat
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] It's definitely not an upgrade if you own the previous generation of galaxy phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello Coolcat, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
The best camara I've ever had!
on June 8, 2021
Posted by: Trips
from Wantagh, NY
Expertise:Expert
[This review was collected as part of a promotion.] I absolutely love this phone. Amazing features. It's so fast. And the very best part is the camara. Pictures come out simply amazing. The pictures look like they were professionally taken.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great battery life and good features.
on June 8, 2021
Posted by: Jesse
from Pittsburgh, PA
Expertise:Expert
[This review was collected as part of a promotion.] I've had my Galaxy s21 for half a year, I love the battery life and can't live without Samsung's feature software, especially Samsung Health for tracking workouts and daily activity! The only issue I've had is my Samsung Galaxy watch Active 2 does not work well with my newer s21.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Performs Great
on June 8, 2021
Posted by: drayx2
from Chicago, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] This was an upgrade to my S8, which I though was a great phone. While I get 2 days of normal use on one charge, there is not much this phone could do that my S8 couldn't, so I am not terribly overwhelmed. Of course the camera is better, and the processor is faster, but that should be expected with a new device. All in all, it meets my expectations
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US