Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great phone!
on June 8, 2021
Posted by: Kandi
[This review was collected as part of a promotion.] Bought this phone as a late Christmas gift to myself & have no regrets!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 8, 2021
Posted by: Chilldude_01
[This review was collected as part of a promotion.] Currently been using this phone for around 2 months and I just love it. Great camera quality for up close or just everyday pictures. Audio is amazing on the phone and it is also very responsive and quick loading for apps or websites. Overall, very pleased with this phone. No issues as of yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on June 8, 2021
Posted by: Kanye
from Shelby Twp MI
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone almost 3 months ago and love it, the camera is amazing, haven't had any problems at all, I recommend people to buy one , not to bad talk other phone makers but I had th iPhone 11 pro and it sucked, slow apps pure garbage camera sucked but now I have everything in a phone that I need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on June 8, 2021
Posted by: TLBS
from Williamsport PA
Expertise:Expert
[This review was collected as part of a promotion.] I replaced my S7 with this phone in January and couldnt be happier. the pictures are so clear and the video wow. I love how easily it pairs with items.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 8, 2021
Posted by: Teacherbear
from San Francisco, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the phone. Now I just have to figure out how to use all the features!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast phone with great screen and processor!
on June 8, 2021
Posted by: Ender32
from Burlington, Colorado
Expertise:Expert
[This review was collected as part of a promotion.] Upgraded from a Galaxy s9 and the difference is huge. Much faster and love the beefed up camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good and Bad
on June 8, 2021
Posted by: JayMe
from Arkansas
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought two of the S21's and have not been "overly" impressed. They have great video quality and excellent response time (in good reception areas). But the battery life and general functions are just OK. The screen size is smaller than I anticipated (I had a S8 prior and that was larger). This issue makes me wish I would have purchased the S21 + over the "std". The reason I went with the "std" is the price. The increase in cost for the + didn't look very good at the time of purchase and still doesn't, but the functionality would be a bunch better. The reception is not as good as my S8 and my daughter has a S20 and hers does better in almost all areas. When I'm in town, it's great. I was disappointed when I found out that it wouldn't support 2 Bluetooth devices at the same time (via I'm avid at using 2 JBL speakers at a time).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello JayMe, thanks for reaching out. I understand how frustrating it can be when expectations don't quite meet. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483515
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483515
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera!
on June 8, 2021
Posted by: Mindy
from Yuba City
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this a few months ago and the camera is so easy to use! I really enjoy using the wide angle (.5) shot. I hope future developments of the camera include the ability to adjust the zoom in selfie mode.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US