Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
1
Pathetic phone
on May 19, 2021
Posted by: Himanshu
from CT, USA
Expertise:Intermediate
S21 5G device is worst Samsung device for a life long supporter of Samsung. Its a downgrade from S7 edge that I used successfully for 5 years without issues. Random restarts. Fingerprint recognition doesn't work always. Only camera is good. Battery performance is degrading too.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 20, 2021
Hello Himanshu, thank you for reaching out. I can see why you're so upset. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pictures
on June 8, 2021
Posted by: Samantha
from Nixa, Missouri
[This review was collected as part of a promotion.] Compared to my boyfriend's Apple devices this thing soars! Great clarity and beautiful picture quality with pring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and fast phone
on June 8, 2021
Posted by: LosDoyers2021
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] Could not be happier with the phone that I have, what an upgrade it is
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on June 8, 2021
Posted by: JWAZ
from San Diego
Expertise:Expert
[This review was collected as part of a promotion.] Plenty of storage space, I no longer have to juggle apps. I love the camera. Good resolution and stabilization. Very good phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S21 5G
on June 8, 2021
Posted by: Gabe
from New York, NY
[This review was collected as part of a promotion.] I purchased this device at launch and have since had an amzing experience using it. It runs very fast, and it lasts long as well with its large battery. Longer than my previous phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and stylish
on June 8, 2021
Posted by: citizindik
from Round Rock TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the Galaxy S21 5G 256GB since launch and I have been loving it. It has the same great features you've come to love from galaxy phone and it looks amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on June 8, 2021
Posted by: MAGGIE1061
from Reading, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone. The only bad part is no jack for a headset but I bought an adapter so all is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good new features
on June 8, 2021
Posted by: Mister_Zucc
from Oro Valley, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the new high refresh rate and all the other new features
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US