Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Great phone!
on June 8, 2021
Posted by: Kaylan
from Westminster sc
Expertise:Expert
[This review was collected as part of a promotion.] I have been using this phone about two months now. I absolutely love this phone! It's easy to use perfect size but the only con is the battery isn't that good. It doesn't last all day. I would give it 5 stars but the battery life is not as good as I thought it would be.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying it.
on June 8, 2021
Posted by: MegaMilesBen
from Aurora Co
Expertise:Expert
[This review was collected as part of a promotion.] I've had the S8, S8+, S10+, S20 Ultra and now the S21. I really love the Samsung line up. The only thing about the S21 that I was unhappy about is they took away the 100× zoom on the camera. I really liked that feature. Great phones though and handle everything I trow at them lol.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Moman
from McDonough GA
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this a few weeks back and am glad I did especially for the camera, which is amazing and takes pictures that are, too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the screen size!!
on June 8, 2021
Posted by: Superstar
from Arcadia, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I love all features of the S21!!! The cameras are stupendous!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 8, 2021
Posted by: Leilani Granny
from Idaho
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S21 5G for 6 months and love it. I love the camera features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone with Battery Struggles
on June 8, 2021
Posted by: mijcon
from Des Moines, IA
Expertise:Expert
[This review was collected as part of a promotion.] As of now, the phone is pretty good. Good features, reasonable size, really nice camera, and great screen. There are two main complaints: the battery life is disappointing, and the cellular data is buggy.
When we first got the phones (three of us), the battery life was horrendous. After a few software updates, it improved dramatically, but it's still only "decent".
The other issue is that we are all having problems with our data connections. We will have a 5G or LTE signal, full bars, just quit working after a while. We still have a great signal, but it will refuse to connect until we switch airplane mode on and off to reconnect. It's rather frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello mijcon, thanks for bringing this to our attention. I can see why you're upset. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483959
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483959
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome design and excellent functions
on June 8, 2021
Posted by: Anonymous
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this Galaxy S21 once it came out to market. As an almost first user of the device, I was fascinated by its design and Camera functions, etc. Especially I am enjoying high quality videos for my family. Highly recommended product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent upgrade
on June 8, 2021
Posted by: Bennie
from Lenexa, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from the Note 9 about 2 months ago and couldn't be happier. The battery life and charge time is exceptional. The camera is the best yet. I love all of the new features and performance. Well worth the upgrade
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US