Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Great overall, with some issues.
on September 15, 2021
Posted by: Udai
from Rocklin,CA
Expertise:Expert
[This review was collected as part of a promotion.] This is a brilliant phone. I absolutely love it. The Screen, while 1080p, still looks absolutely amazing. Most content these days looks good in 1080p. The OLED Panel itself has great colors, just make sure to turn off the vivid mode. The hole punch on the screen is not very noticable in normal use, and the 120hz display is silky smooth. The camera continues this. While I wish the main sensor got more megapixels, and that 30x zoom didn't look blurry and unusable, it's a good camera. The 64MP Mode captures really good detail. The ultra wide doesn't look that bad compared to other ultra wide cameras. I am just disappointed by the camera app. It's very slow and doesn't make the most of the camera. The battery is where I start to run into issues. I can get 5 or 6 hours of screen on time without plugging in, but on cellular (since I'm locked to 5G) the battery life drops down to 3 hours. That's beyond disappointing, as we should have a smart switch feature, where the phone goes to 4G when 5G speed is not needed. Now, to be fair, I am a heavy user of my phone, so battery life may be good to an average person. The snapdragon 888 is a great processor, but i wish it was available for other countries than the us
The phone makes no sense to be limited to 25w charging. It still charges fast, but compared to my note 10, it's slow. The speakers sound clear, but not that bassy. The plastic back keeps getting scratched easily and theres no true black option for the S21 (Only limited to S21 Plus and S21 Ultra). Despite these inherent flaws, it still is a good phone. Just needs to improve battery, charging, camera software and the plastic back.
The phone makes no sense to be limited to 25w charging. It still charges fast, but compared to my note 10, it's slow. The speakers sound clear, but not that bassy. The plastic back keeps getting scratched easily and theres no true black option for the S21 (Only limited to S21 Plus and S21 Ultra). Despite these inherent flaws, it still is a good phone. Just needs to improve battery, charging, camera software and the plastic back.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features on this phone
on September 15, 2021
Posted by: Brenda54
from Sunrise fla
[This review was collected as part of a promotion.] I got this phone 6 months ago and I love it. I has the best features and the camera is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on September 1, 2021
Posted by: Zgrimes45
from New mexico
Expertise:Expert
[This review was collected as part of a promotion.] Such a great quality screen and phone in general fast and effective and if in high use takes only 20 mins to recharge fully! Would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Undoubtedly one of the best phones in history
on October 3, 2021
Posted by: Aqua21
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] I have had this phone since it came out in January, and every day I can't help but appreciate this phone. It's the first time I've felt this way about any phone I've owned, and the phone has served me so well I feel compelled to write this review.
To be completely honest, I have zero criticism on it. It sounds crazy, but everything about this phone is just 10/10. The phone itself is beautiful in design, the battery lasts a long time, the 120hz display is smooth and gorgeous, and One UI is insanely customizable and smooth. Absolutely perfect.
The Galaxy S21 is an all around excellent phone, and not once have I ever regretting purchasing this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Down Grade
on December 4, 2021
Posted by: Mac F
from Michigan
Expertise:Intermediate
I "Down-Graded" to this phone frome the Galaxy S9. This phone is lacking in so many areas compared to my old phone, from no sd card slot, no headphone jack, no notification lights on the top, a big bully camera taking an entire corner of the phone, and very few system settings and customizability compared to my S9.
The only thing better about this phone is the battery, sound, and higher picture and camer quality.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 6, 2021
Hello Mac F, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet!
on March 25, 2022
Posted by: Jenreview2go
from Adrian, Georgia
Expertise:Expert
[This review was collected as part of a promotion.] I'm beyond ecstatic with this phone. The features it has compared to its predecessor are top notch. Once again the Samsung lineup has outdone itself for this upgrade. The camera has incredible new features and more rich details when taking wide angle, nightography, and pro mode. Loving the new director view as well! *great plus for vloggers* The refresh rate, and just overall genuine smoothness of the OS had me from its release. I would 100% recommend the S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Hipped
on May 3, 2021
Posted by: Temper
from California
Expertise:Intermediate
I bought this Galaxy s9 3 years and can't wait to be able to afford it's upgrade i hope soon Ill be able to purchase it because im going nuts lol... You guys should try it out if you can buy it...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly and amazing quality
on May 12, 2021
Posted by: FayrKennett
from Oakland, CA
Expertise:Expert
I've had the S7 since it came out, and have had no desire to change. That phone was the best, most reliable phone I've had in years. Therefore, when I upgraded, I wanted to keep it for backup. The cost of the 21 allowed for that to be fiscally possible.
Other than the cost, the device itself is amazing. Very light and slim, so not too bulky for small hands. Sound and image quality is phenomenal as well.
The one thing I'd like to point out is that you will want to redo saved fingerprints after putting a screen protector on, as it makes the old ones invalid. Not terrible, so long as you are aware. It can be a bit iffy even after that, too, so be patient or use a different method..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello FayrKennett, it is great to hear from you! Happy to hear you are enjoying the S21 and thanks for a wonderful tip for other S21 users. We appreciate you being part of the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US