Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Best phone ever
on December 24, 2022
Posted by: Phone Girl
from Pensacola Florida
[This review was collected as part of a promotion.] I've had this phone about 2 years. Still amazed at the things I learn to do on it. Easy peasy. Samsung Galaxy forever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Cameras!!
on December 24, 2022
Posted by: Rochaissac07
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] As a photographer, I recommend this phone👍. This phone can zoom into 30× and I could take clear moon pictures.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
samsung s21
on December 25, 2022
Posted by: light1
from Corpus Christi TX
Expertise:Expert
[This review was collected as part of a promotion.] great phone, features, security and sleek style at the right price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
First phone back from Apple after 8+ years
on December 26, 2022
Posted by: Santaneria
from Orange County California
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone after having an iPhone. My first Galaxy S phone was the S6 which I loved so much but sister pushed me to apple. Finally came back and I missed it so much and with all the upgrades it makes it that much more worth it having switched back to Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 26, 2022
Posted by: Rynecoop
from Milwaukee, WI
Expertise:Expert
[This review was collected as part of a promotion.] Absolutely love this phone. Great battery life, and an amazing camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Been using this for awhile
on December 27, 2022
Posted by: BigE
from California
Expertise:Expert
[This review was collected as part of a promotion.] Love it. So far my favorite S series. But I was sad that they took the 3D sensor out. I loved using that to make 3D models.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Simple, easy to use
on December 27, 2022
Posted by: Pupdes80
from Wausau WI
Expertise:Intermediate
[This review was collected as part of a promotion.] Has simple user interface layout, durability and has satisfied my expectations of a reliable cellular device.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phone doesn't stay charged long
on December 28, 2022
Posted by: FedEx Guy
from Goldsboro, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I constantly have to charge my phone. Maybe 8 to 10 times a day. With me being a FedEx Delivery Driver, my phone is a very important to have.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 3, 2023
Hi FedEx Guy,
Thank you for your review of the Samsung Galaxy S21 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S21 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US