Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Beatiful Phone
on December 7, 2022
Posted by: Jerry Chattanooga
from Chattanooga Tennessee
Expertise:Expert
[This review was collected as part of a promotion.] Bought this phone 8 months ago. It's beautiful, excellent camera with amazing features. It's super fast and easy to handle. The updates are smooth installed and quick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Takes Great Pictures and Videos
on December 9, 2022
Posted by: Kaitlyn K
from Bad Axe MI
Expertise:Intermediate
[This review was collected as part of a promotion.] This is my second S21 Ultra. The only issue I had is I dropped it and it shattered the whole phone. I even had a case on it.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
It do have great features.Takes real nice photos.
on December 10, 2022
Posted by: Lovesumsamsung
from Lakewood, Washington
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this I say 2 years now. Its held up so far, I suppose I'm gonna need a upgrade as soon as I win this sweepstakes. Lol my Birthday is December 31st.The last day of entry's. I made it just in time for the Drawings. HAPPY NEW YEARS SAMSUNG,I Will be waiting to hear from you for the winnings so I can get a newer phone. Thank you!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone
on December 12, 2022
Posted by: Shannon
from London ky
Expertise:Beginner
[This review was collected as part of a promotion.] I've had this a year it's ok but complicated. It takes a great pictures.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Many options
on December 13, 2022
Posted by: Domk
from Claremore, ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone. Has many advantages to help with a busy lifestyle
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality phone
on December 13, 2022
Posted by: Taetae
Expertise:Beginner
[This review was collected as part of a promotion.] I brought this a year ago and it dosent work when I try a turn it on it won't turn on
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Def not what I've come to expect from Samsung
on December 13, 2022
Posted by: 51filthy
from Des Moines Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] Tiny, plastic back, unimpressive display, inferior pics from camera
Wish I would've done my due diligence and learned more about it before purchasing, but I thought I could count on Samsung to release a better product in their flagship devices
Wish I would've done my due diligence and learned more about it before purchasing, but I thought I could count on Samsung to release a better product in their flagship devices
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S21 5G. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached a couple links that will help you get the best shot. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Camera settings for Samsung Galaxy phones
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S21 5G. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached a couple links that will help you get the best shot. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Camera settings for Samsung Galaxy phones
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful
on December 15, 2022
Posted by: Danterosez
from Indiana
Expertise:Intermediate
[This review was collected as part of a promotion.] Works perfectly feels smooth and responsive I love the 12p hz display
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Written by a customer while visiting Samsung US