Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Awesome Phone
on April 13, 2022
Posted by: NANTASKOT
from Nantasket Beach, USA
Expertise:Expert
[This review was collected as part of a promotion.] Phone is very fast takes terrific pictures very satisfied with the phone It is the best phone I have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Review for Samsung Galaxy S21 - Great Features!
on April 13, 2022
Posted by: KPs Phone
from Rochester, NY
I upgraded to this phone a couple months ago and it was an excellent decision! I am very pleased with the features, design, and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features but design could use improvement.
on October 6, 2022
Posted by: BenD
from Orlando, Florida
Expertise:Expert
[This review was collected as part of a promotion.] I personally really enjoy the camera and features of the phone, but I like the Galaxy S20's curved design better. I also think the finger print scanner could use improvement, potentially moving it to power button. Otherwise love the phone, just feel improvements to design could make it much more desirable device.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not cool
on October 14, 2022
Posted by: Fern
from Los Angeles
Expertise:Expert
It's a great phone but my phone within a year a chip went loose making a ticking noise. Also the plastic back the glue is opening up from the edges. Dissapointed never had a phone be like this. I believe is due to the plastic back
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
5
Response from Samsung USBy Bethany, Social Commerce, October 18, 2022
Hi Fern,
Thank you for your review of the Samsung Galaxy S21 5G. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk in services for your convenience. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S21 5G. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk in services for your convenience. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on October 17, 2022
Posted by: Joeli
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I've has this phone for 2 years and everything works great! The camera, the battery, the specs, the screen, it's worth having! I can't wait to have the s23 soon
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect in Every Way!
on October 17, 2022
Posted by: j_1220
from Dallas, OR
Expertise:Expert
[This review was collected as part of a promotion.] What else can I say! I've had no problems with the phone and everything from its build quality to its operating system is fantastic!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on October 20, 2022
Posted by: George
from Stacy, mn
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this product around a month or two ago off of backmarket and every since then it's been my daily. This phone has never failed me or slowed down. This phone is basically perfect except for when I shake it like screen to body I do here a little rattle, but I'm pretty sure that's a camera stabilizer or something like that solid 9/10
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its absolutlety amazing, i love this phone!
on October 27, 2022
Posted by: Catalina
from Miami
Expertise:Expert
[This review was collected as part of a promotion.] Its amazing, the size the screen everything.. i absolutely recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US