Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great Phone
on April 12, 2022
Posted by: Trevbraxx
from Peoria, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone has been the most reliable device I have ever used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 12, 2022
Posted by: Yikes
from Frazier Park Ca
[This review was collected as part of a promotion.] Needed to up grade this phone has everything I need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flawless
on April 12, 2022
Posted by: Worm
from Clarkton NC
Expertise:Expert
[This review was collected as part of a promotion.] Had this phone over a year and works better than any prior. All features are superb.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi There,
Thank you for sharing your experience with us and for loving the Galaxy S21. Please know that Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know you find your phone of good use and good value as much as we do. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144419702
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 12, 2022
Posted by: Bigsmoke34
from Post Falls ID
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for 4 months and it is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really great phone but started dying really fast
on April 12, 2022
Posted by: Funrunner7
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my phone a little under a year ago and I used to be able to go a whole school day and still br around 50%. Now I go the whole school day on lowest battery saving mode and it ends around 30%. Other than that the phone is pretty great.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The color,design and camera!!
on April 12, 2022
Posted by: Cat 317
from Syracuse,NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for a few months now and I'm so glad that I bought it! Great storage and the camera is the best!! I love ❤️ this phone!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: ddalpha6
from Orange Park, FL
Expertise:Beginner
[This review was collected as part of a promotion.] Great phone with memory space and great features like the camera for starters
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs Improvement
on April 13, 2022
Posted by: James
from Baltimore
Expertise:Expert
[This review was collected as part of a promotion.] The battery life sucks and it has too many glitches for an updated phone
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi James,
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S21 5G. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing glitches and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated::
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406940
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US