Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great phone!
on April 12, 2022
Posted by: Mangaotaku16
Expertise:Expert
[This review was collected as part of a promotion.] I traded my last phone in for this one, and I thought it would be about the same, it's not. The camera and other features are much better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life stinks
on April 12, 2022
Posted by: Samsungchick
from Kansas City, MO
Expertise:Expert
[This review was collected as part of a promotion.] I've had this great phone for year now, always liked the galaxy phone series, but the battery life on this phone stinks. Please improve it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Samsungchick,
Thank you for getting in touch about this and for purchasing the Galaxy S21 5G. We sincerely apologize for your recent experience, as the battery life on your device is poor. I know how essential it is to have your device working properly without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link below to an article about Refresh Rate Options:
https://www.samsung.com/us/support/answer/ANS00086005/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407791
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Camera wins every time
on April 12, 2022
Posted by: Caerwyn
from Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I love taking pictures and can't lug around huge professional cameras plus extra equipment. The Samsung galaxies win every time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had and the camera is awesome
on April 12, 2022
Posted by: Fletcha
from Middletown Ny
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone aboutb6 months now and I'm so glad I went for the upgrade. Super fast processing speed and great screen quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone great camera.
on April 12, 2022
Posted by: Jakebplay78
from Arkansas
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded from note 9. Wanted a smaller phone but still with high-end camera. Only wish battery lasted longer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Strong phone
on April 12, 2022
Posted by: Asway
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for over a year and drop it at least 3 times a week and it still works great with no screen cracks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone!
on April 12, 2022
Posted by: PrimalPhatMan
from San Antonio, TX
[This review was collected as part of a promotion.] I first bought my phone a little over a year ago and it was great! The camera quality is amazing, the screen resolution was astonishing and over all the phone was perfect. However last month, in March after just over a year of having the phone my screen went blank, there was no damage to the phone it just randomly went blank. I could still use features like Bixby, I could call and technically use my apps but I could not see what was happening on screen. Maybe it was my phone and it was a one off but I'm unsure. The other issue is about 6 months into having the phone, during phone calls, the person on the other end would be talking and they would not be able to hear me. I was not muted I checked multiple times, but after about a minute they were able to hear me again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on April 12, 2022
Posted by: Amendoza
from Atlanta ga
Expertise:Intermediate
[This review was collected as part of a promotion.] Love camera I been having since come out great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US