Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
3
S21-5G Average smartphone
on December 2, 2021
Posted by: Ricky Tok
from New York
Expertise:Intermediate
It is a good phone with better performance than S20. However, the S21 lacks a SD card slot, has 8GB memory rather than 12GB, a downgraded display, no earphone jack, and difficult or impossible to obtain a S21-5G with 256GB storage from T-Mobile. If you have S10, Pixel 5 or a functionable S20 FE, skip the S21 upgrade and wait for the S22 release.
I would recommend this to a friend!
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 3, 2021
Hello Ricky Tok, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
These reviews are hilarious
on January 14, 2022
Posted by: ORandle
from Chicago, IL
Expertise:Expert
Clearly the best phone I've ever owned and I've had them all....early Samsung, iPhones, HTC, Treo's, the works. I came back to Samsung starting with the S10 because it was simply the best. The S21 Ultra is light years ahead of even that. Build, Quality, Performance, Design, Storage, EVERYTHING. I have 1000's of photos and over 2000 songs on this phone. The performance and camera are impeccable. I don't understand the bad reviews......#SAMSUNGFORLIFE
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE my new phone!
on January 22, 2022
Posted by: Beffy
from Campbellsville, KY
Expertise:Intermediate
So I upgraded from the Samsung Galaxy S9 to the Samsung Galaxy S21, I've had it for a couple weeks now & I have no complaints. It runs alot smoother, the camera quality & battery life is much better too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No SD card slot
on February 24, 2022
Posted by: BPow
from Virginia
Expertise:Intermediate
Got this 2 months ago. The phone is good but it is a disappointment that Samsung did away with the SD card slot again & also it doesn't come with a charger. This is very disappointing & one of the best things about Samsung phones. If they continue the iPhone direction, I guess you might as well get an iPhone. Also unless I over looked it there is no way to change camera resolution in camera settings. Only way I've find is after the fact when editing a photo.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great except for the Fingerprint
on February 28, 2022
Posted by: Samsung user
from California
Expertise:Intermediate
I finally turned the biometrics off. Tired of it not reading my print if my hands are cold, dry, or whenever it decides it doesn't like it anymore. Never had any problems with the s9 sensor. Putting the sensor in the middle of the dang screen is the dumbest thing I've ever seen or used.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worse galaxy phone by far
on March 22, 2022
Posted by: Droninronin
from San diego
Expertise:Expert
I've had the phone for a few months and it's by far the worst galaxy phone I've ever owned. If I could switch back to my note 8 I would. It's slow, it stutters, the screen is way too dim you can't even see anything when your outside. The camera constantly lags when you open the app. The only phone I've ever had that gets lens glare inside where it's not even that bright. I got it before I knew the s22 was coming out, but if your thinking of getting the s21 do not it's literal garbage.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 24, 2022
Posted by: Blindsight
from Ogden, UT
Expertise:Expert
[This review was collected as part of a promotion.] I bought the s21 just over a year ago. It has a great camera, it's fast, and works flawlessly!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
How fast it opens apps.
on March 29, 2022
Posted by: Zack554
I love this phone but the battery life is okay but I normally use my phone for about 8 hours and it almost died I mean it's not a bad time but I wish it would last a bit longer. And it gets very warm when I use it like playing call of duty mobile. Overall it's a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US