Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Overall good phone
on October 1, 2021
Posted by: Mugs
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Replaced Note 10 plus with it and very satisfied and would recommend to others.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great features like camera, multitasking, Fast
on October 1, 2021
Posted by: Bada03
from Norwalk, California
[This review was collected as part of a promotion.] I bought this ph because they said all features and I liked that and it’s awesome phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Takes off all the brakes!
on October 1, 2021
Posted by: Mabbek
Expertise:Intermediate
[This review was collected as part of a promotion.] It's great to have a phone that lets the consumer really take control of their device, and this is it. It has the best features available right now, and the price ain't too bad either.
Written by a customer while visiting Samsung US
Customer Rating
2
Mr.Wilkins
on October 6, 2021
Posted by: Marley
from Memphis tn
Expertise:Intermediate
Disappointed ain't the word... I got this phone because at the time I had been happy with my note 8 but it was time for an upgrade. Well I got and the no charger ticked me off. The freezing during search. Then the heat from it was crazy. I didnt know if I bought a darn phone or and ice box. It frozen and the heat defrosted it. I'm thinking this is my last Samsung and I been team Samsung my whole life.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on October 24, 2021
Posted by: AA83
from SC
Expertise:Intermediate
I gave the phone 4 stars because the volume is very low and it does not have a port for your headphones.
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello AA83, thank you for sharing your experience with this phone. We appreciate your feedback! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 is the Best Phone I've Ever Owned
on November 22, 2021
Posted by: Mike G
Expertise:Expert
The Galaxy S8 and now the amazing S21 have made me a dedicated Samsung fan. I've used a variety of phones over the years (including an older iPhone) and always remained on the lookout for something better. Not anymore. Now I only have eyes for my Galaxy S21.
The S21 is powerful, thin and light with the world's best display and packed full of features for typical and power users. Reliability, performance, and battery life remain excellent after one year. Even though I'm using macOS now, I have no interest in getting an iPhone. Despite giving up some benefits of remaining in one ecosystem, I still prefer the Galaxy S21 with OneUI over iPhone with its ugly notch. I also feel the Galaxy line is a better value —especially now that Samsung offers three years of Android/OneUI updates.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Advise: Buy a used S10+ instead!
on November 26, 2021
Posted by: Dr Detroit
from The motor city, MI
Expertise:Intermediate
I'm a loyal Samsung customer however the latest phone is a big disappointment. No SDcard? No phone jack? No MST? The S21 is a big step backward.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 29, 2021
Hello Dr Detroit, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and reliable
on November 29, 2021
Posted by: Anna
from North Carolina
Expertise:Intermediate
I love my Samsung Galaxy S21. It is extremely fast and intuitive as well as a user-friendly interface. It is also rare to now have a home screen permanently on display which I love on this phone so I can easily access its elements.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 18, 2022
Hello Anna, we're happy to hear you love this phone! Thanks for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US