Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6 out of 5
4.6
(2,346 Reviews)
Open Ratings Snapshot
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product. 
(
2,128 out of 2,249
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5 out of 5
5
Awesome phone!
on September 30, 2021
Posted by: Swayztv
from Pennsylvania
Expertise:Intermediate
[This review was collected as part of a promotion.] The camera is amazing! I love this phone and the battery life has been fantastic!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on September 30, 2021
Posted by: Mhmm
from Nashville
Expertise:Expert
[This review was collected as part of a promotion.] I love this phone. Battery life is good, it's responsive and it takes great pics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Features
on September 30, 2021
Posted by: ReapersGrimm23
from Union City, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a couple weeks ago and couldn't be happier. The 120hz screen is fantastic and the picture is crisp and clear. It powers through basic everyday task and handles gaming with ease. Truly a great product, with a great feature set. I like the video enhancer for streaming apps and the gaming features are handy as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid phone, design is great
on September 30, 2021
Posted by: Mike
from Buffalo, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] Phone is great, switched from the S20 and it performs similar. My service has gone down, but my carrier is different so that is likely the issue. Also the battery doesn't appear to be at the capacity advertised.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not better than a Note but good
on September 30, 2021
Posted by: Hchan
from LA
Expertise:Intermediate
[This review was collected as part of a promotion.] Not a bad phone at all but I prefer having a stylus. I'm a Note person. Sad they'll be discontinuing the line. Biggest mistake yet.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on September 30, 2021
Posted by: Anonymous
from West Virginia
Expertise:Beginner
[This review was collected as part of a promotion.] Extremely fast very reliable phone. Love this phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Average
on September 30, 2021
Posted by: Bubblepop
Expertise:Intermediate
[This review was collected as part of a promotion.] My family member has this phone and I've used it. It's ok. Camera quality isn't that good.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
King of all phones ! REALLY GREAT IN ALL ASPECTS.
on September 30, 2021
Posted by: Anonymous
from Dehradun, Uttarakhand INDIA
Expertise:Intermediate
[This review was collected as part of a promotion.] It is really a nice , amazing , & best smartphone ever.
I really like it's design and build quality..
It's UI is very simple and easy to use.
I like it's camera & it's back finish.
Really appreciate the work done by Samsung & it's team members...
At last it's really a great phone in all aspects with all top features and best build quality...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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