Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
S21 very fast
on June 8, 2021
Posted by: Greenbean
from AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] The phone is very quick and responsive. Overall a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone.
on June 8, 2021
Posted by: Old City Girl
from Delray Beach, FL
[This review was collected as part of a promotion.] Only think I don't like is that is sometimes does not give me the characters that I want. It gives the other ones on that key
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on June 8, 2021
Posted by: Jaycool
from Tampa, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from the S10, and love the new phone. 5G speed, enhanced camera and slightly larger screen are a hit.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 8, 2021
Posted by: SamsungFan
from Fort Worth, TX
Expertise:Expert
[This review was collected as part of a promotion.] Bought the S21 5G about 2 months ago - and LOVE IT. It is excellent in 5G - stable and quick. GREAT photos.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pictures
on June 8, 2021
Posted by: Samsung 4 life
from Las Vegas
Expertise:Intermediate
[This review was collected as part of a promotion.] I have owned this phone for 3 months and really enjoy all the features.The camera is amazing and the battery life is so much better than my previous S7 phone.Lots to still learn but really loving it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Samsung product
on June 8, 2021
Posted by: Unhappy S21
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I got my S21 several months ago, I had to replace it twice so far
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Unhappy S21, thank you for sharing your experience. I understand how frustrating that must be. If you are still having issues for any reason, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143486426
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143486426
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 8, 2021
Posted by: Mabeline
from Cape coral fl
Expertise:Intermediate
[This review was collected as part of a promotion.] Good battery life works awesome very responsive best phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast performance, large storage
on June 8, 2021
Posted by: TBoz
from Seattle
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm pleased with the S21. The screen is large and detailed without the outside dimensions growing too large to comfortably hold and carry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US