Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
2
An issue with
on September 1, 2021
Posted by: Maverick
from Dayton, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I have experienced problems with my speaker going out and had to get a replacement. My internet frequently disconnects. I receive complaints that my voice cuts in and out. Have also experienced reverberating of my voice. No one can find a solution to these issues
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 22, 2021
Hello Maverick, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001255/) to an article that will help you troubleshoot the speaker. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727779
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727779
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 1, 2021
Posted by: Ikey
from Springfield, Mo.
[This review was collected as part of a promotion.] Both my wife and I had s7 edges so we needed an upgrade. The S21 5g is not only fast but has a lot of storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice screen!
on September 1, 2021
Posted by: Macman83
from Chicago,IL
[This review was collected as part of a promotion.] I bought this s21 in April. Love it just needs more memory & overheating issues.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 1, 2021
Posted by: richc57
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for a couple months and have been very happy with it so far. works well, takes great pictures and was an easy transition from my galaxy 9.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lot's of good features
on September 1, 2021
Posted by: Cabalen
from Florida eua
Expertise:Expert
[This review was collected as part of a promotion.] I trade my iPhone 7 to galaxy s21 and I m very happy that I did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fits hand very well
on September 1, 2021
Posted by: Walt
from Albuquerque New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] Some phones are heavy or oversized for a hand but this one just feels comfortable.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smooth scrolling
on September 1, 2021
Posted by: Poptart
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this phone a little over 2 months ago, and i love it. It is very smooth and fluid. Defenitly a Bang for the Buck.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beats what I expected from the phone
on September 1, 2021
Posted by: MangiloAce
from CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I brought this about 2 months ago or so and the phone absolutely beat my expectations with what I had in mind for the phone. The speed difference from what I had feel amazing right of the start from what I had before. The camera too does look interesting looking at it but for some time and testing it out for a little bit in different environments looks promising. As for the display I was a little concerned for the camera placement and how it would look on daily screen time use but I hardly notice it especially when it came to watching videos, the camera blends in with the black which makes it hardly noticeable without focusing on it. But although the phone is nice but its sad how the auxiliary port is taken along with the expandable storage which was something I relied on often but mostly the extra storage but I guess the 128GB makes up for it but definitely hurts on the port. Overall I would suggest the phone overall but if you are someone who does use the aux port or the extra storage maybe its something to consider before going for something new.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US