Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
AMAZING
on September 1, 2021
Posted by: Leekatongue
from Alexandria MN
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched from a Google Pixel. To be honest, this phone had changed my life. The battery life is extremely dependable.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Good phone bad battery
on September 1, 2021
Posted by: Sharecroper59
from Dawsonville, Ga
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this phone month ago and the USB charging cord that came with device overheated and damaged battery in 2d week. Now battery will only charge to 25% and that takes several hrs
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Sharecroper59, thank you for bringing this to our attention. We are so sorry to hear of your experience. I can see why you're so upset. We would definitely like to look into this issue further. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729686
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729686
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this Phone!!!
on September 1, 2021
Posted by: csmith
from West Hartford
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this phone from the Note 9. I loved all the features of the Note 9(even the size) and was hesitant about going to the S21, but soon realized it was completely worth it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESONE FEATURES
on September 1, 2021
Posted by: GOD SENT ME
from Chicago, Illinois
Expertise:Expert
[This review was collected as part of a promotion.] This phone has exceeded my expectations of a how a smart phone should function. The ability to correlate the vacations that I've enjoyed this summer has made this device a one of a kind. I could say more but there aren't enough characters to complete my entire satisfaction with my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
clear photos
on September 1, 2021
Posted by: JustLaRain
from Bloomington, IN
Expertise:Intermediate
[This review was collected as part of a promotion.] I just got my S21 and it is different from my Galaxy 8 so a bit of a learning curve for someone set in their ways. The pictures are much clearer and there is more memory for the pictures of my grandkids. Its tough to teach an old gal new things but, I'm glad that I made the change.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 1, 2021
Posted by: Jrob995
from North Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] I always have hated getting accustomed to a new phone but the transition to my new Samsung Galaxy S21 has been extremely smooth. I love the speed, memory and function of this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Many dropped calls
on September 1, 2021
Posted by: Mommybwa
from Lebanon, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had many calls thet I was unable to hear the person on the other end or they could not hear me. I reported this and the company replaced the phone and tols me that I would have this problem if I used 5G and someone at the store set it to 4. I am still having this problem
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 22, 2021
Hello Mommybwa, thank you for taking the time to leave this review. I can see how hard you've tried to get this resolved. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727800
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727800
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Week signals
on September 1, 2021
Posted by: Pkim1029
from Boston, ma
[This review was collected as part of a promotion.] Galaxy 9+ was better than galaxy 21. It's week signals.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 22, 2021
Hello Pkim1029, thank you for bringing this to our attention. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the signal. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727789
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143727789
^Elizabeth
Written by a customer while visiting Samsung US