Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
2
Keep working!
on September 1, 2021
Posted by: Elga
from Beltsville MD
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this a couple months ago, the phone have so many problems. So sad.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Elga, thank you for bringing this to our attention. I know how difficult this must be for you. We would definitely like to look into these problems further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729735
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143729735
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Goldie
from Brooklyn NY
[This review was collected as part of a promotion.] Love at first sight when I learned all the features of S21 5G
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 1, 2021
Posted by: Tommhan
from North Dinwiddie, Va
Expertise:Intermediate
[This review was collected as part of a promotion.] I really like this phone an it is really fast usually but unfortunately I live in a rural county and can have data problems, never voice problems. But it is funny that I can play video great on my phone most anytime and even use a hdmi cable to play the videos on TV and that is great since I do not have to use Hotspot data.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing!
on September 1, 2021
Posted by: Angie12
from Tipp City, Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I bought my original s21 and it kept shutting off. Thankfully Samsung honored the warranty and replacement it for free and have had no problems with the replacement. Amazing camera and features and performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic !!
on September 1, 2021
Posted by: Willi4nd
from Florence, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] Great camera, tons of storage, super fast and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on September 1, 2021
Posted by: Anonymous
from Camuy, Puerto Rico
Expertise:Expert
[This review was collected as part of a promotion.] Besides everything that it includes, what catched my eyes is the quality of the pictures taken by the camera. I love the moon when it is full, but never had the chance to get a good picture until I learned about this model. For the first time I catched the craters of the moon. Also other pictures as well are crystal clear and with brighter colors than former phones that I had. In love with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera!!!!
on September 1, 2021
Posted by: Jmyers
from Leavenworth, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased a few months ago and I am very impressed with the camera and many other high end features of this phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade
on September 1, 2021
Posted by: BBQJOHN
from Wichita, ks
Expertise:Expert
[This review was collected as part of a promotion.] Traded the 8+. Larger screen. Easy transition from the Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US