Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
phone upgrade
on September 1, 2021
Posted by: Norm
from Toledo, OH
Expertise:Intermediate
[This review was collected as part of a promotion.] I was due for a phone upgrade and the S21 5G was a great choice at a decent price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Android 4EVER!
on September 1, 2021
Posted by: QueenT
from DMV
Expertise:Intermediate
[This review was collected as part of a promotion.] after using my Galaxy 7 Edge for 5-6 years, still in perfect condition and working beautifully, I was forced to upgrade because it would no longer be supported by my carrier. I love my new Galaxy S21! it holds a charge for at least 3 days, works really quickly and I love all the features! I transferred everything from my 7Edge to my new phone and i have tons of space to spare. Apps download effortlessly and i even trust the fingerprint technology. My children tried to get me to switch to that "other" phone platform, but I refused. Galaxy Android 4ever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on September 1, 2021
Posted by: Bubbba
from Peoria, AZ
[This review was collected as part of a promotion.] I've had my phone about a year and so it's been a great phone... it takes great pictures as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 1, 2021
Posted by: Anonymous
from chickasha, oklahoma
Expertise:Intermediate
[This review was collected as part of a promotion.] So happy with this phone..I love it! I don't have any complaints...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Small
on September 1, 2021
Posted by: Poncho
from Kentucky
Expertise:Intermediate
[This review was collected as part of a promotion.] Hard to get use to a smaller screen. Seems slow too.
I would recommend this to a friend!
Features
3
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Quality
on September 1, 2021
Posted by: Sanone
from Albuquerque, NM
Expertise:Expert
[This review was collected as part of a promotion.] Bought the phone a few months ago and I have to say. Very impress of the quality of video and picture. The look and style of phone is also of high quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hate this phone
on September 1, 2021
Posted by: Alicia
from Staten Island, NY
[This review was collected as part of a promotion.] I don't like this phone.. you cannot use an SD card and there are no back buttonsin.. it's very frustrating and I had to pay for extra storage
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Alicia, thank you for reaching out. I can see why that would be difficult. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733316
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143733316
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Tiffy
from Hyrum, Utah
Expertise:Expert
[This review was collected as part of a promotion.] I bought this in March and I couldn't have made a better choice. The Samsung galaxy accessories are amazing also.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US