Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Powerful phone with premium screen
on September 1, 2021
Posted by: Maher
from Seattle, WA
Expertise:Expert
[This review was collected as part of a promotion.] Super happy with the phone. The screen is very bright, CPU is powerful, and it has an awesome camera.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on September 1, 2021
Posted by: Bigfoodguy
from Ankeny, IA
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the phone, but still learning some changes in button locations. Always like Samsung Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great love it would not change it for the world
on September 1, 2021
Posted by: Big D
from Jacksonville,Fl
Expertise:Expert
[This review was collected as part of a promotion.] SWEET love it best thing I could have bought galaxy is my new phone of choice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on September 1, 2021
Posted by: Mike No G
from Boston
Expertise:Expert
[This review was collected as part of a promotion.] Very disappointing. I've always bought Galaxies. 5G? How about no G.
If I knew. Would've kept my old phone
If I knew. Would've kept my old phone
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hey there, thank you for reaching out. I understand how it can feel when expectations don't quite meet. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734465
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734465
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Love the camera!
on September 1, 2021
Posted by: Like a good neighbor
from Boston, MA
[This review was collected as part of a promotion.] The camera takes amazing pictures. I like the size of the phone as well. My main complaint is that access to 5G was a big reason to buy this phone, but there is a mix of networks around me. Where only 3G is available, the phone kept dropping calls. My service provider told me not to use the 5G setting.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hey there, thank you for reaching out. I understand how this must feel. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734373
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734373
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall features
on September 1, 2021
Posted by: Robert
from C.a.
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought 2 months ago very satisfied will recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on September 1, 2021
Posted by: Magna39
from Joseph, Or
Expertise:Intermediate
[This review was collected as part of a promotion.] I replaced because I had gotten my Pixel wet. (It was supposed to be water proof) the S5 is fast and small enough to fit in my pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21- The best phone I've ever had
on September 1, 2021
Posted by: LRey
from San Diego, CA
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone about a month or so.
My first Samsung smart phone was the Galaxy S4 in white. I have tried other companies but I always end up coming back to Samsung's Galaxy line. There are plenty of reviews on YouTube for the phone. Especially the photography reviews showing its capabilities. This time I won't be trying anything else. My next upgrade will be a Galaxy phone again. Thank you Samsung.
My first Samsung smart phone was the Galaxy S4 in white. I have tried other companies but I always end up coming back to Samsung's Galaxy line. There are plenty of reviews on YouTube for the phone. Especially the photography reviews showing its capabilities. This time I won't be trying anything else. My next upgrade will be a Galaxy phone again. Thank you Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US