Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Great Overall
on September 1, 2021
Posted by: Randomlyspontaneous
from Boston, MA
Expertise:Beginner
[This review was collected as part of a promotion.] So far a good experience with this phone. I switched from an IPhone to and Android so it's definitely been a learning process. Figuring out the different settings and nuances of the phone was frustrating and I'm still trying to work it all out. I was disappointed that it didn't come with a wall charger/ both ends are USB C. Biggest things I miss from my old iPhone is the easy airdrop option and being able to react to messages. Otherwise, I'm pleased with the the battery life and the camera quality/features. I'm sure things will get easier as I get used to an Android.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Robz1
from San Diego
Expertise:Intermediate
[This review was collected as part of a promotion.] Very happy with results, can't wait to see what's next.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but the 5g...eh
on September 1, 2021
Posted by: Bwiles
from Claremore, Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Since upgrading my phone from the Samsung Galaxy S9 to the S21 I have had more no connection detected
Or check your connection notices than ever before!!
Or check your connection notices than ever before!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Comfortable
on September 1, 2021
Posted by: Misa
from New York
Expertise:Expert
[This review was collected as part of a promotion.] The size is perfect without compromising specs. The camera is an excellent feature.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 1, 2021
Posted by: Anonymous
from Burlington, Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] My old phone (S9) ran out of memory, due to all the apps I have to use with my job and for entertainment. I like this has more room. I've always had Samsung phones ever since the 9900 flip phone and don't ever see myself having anything but Samsung phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works Perfect
on September 1, 2021
Posted by: Cujo1978
from Kansas City, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this because I had to upgrade my previous phone in order to have 5G. I was apprehensive but I really like the phone and the features. The speakers are great, camera is clear and crisp. Overall very happy with it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's "OK"
on September 1, 2021
Posted by: FosterMom
from Houlton
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had this a few weeks now and my biggest complaint is that the battery dies super fast...annoyingly fast. Also, the camera is not as great as I thought it would be.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello FosterMom, thank you for reaching out. I can see how difficult this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. In order for us to look further into your concerns about the camera, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741323
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741323
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Fast with a clear display and great camera
on September 1, 2021
Posted by: Iberian
from California
Expertise:Expert
[This review was collected as part of a promotion.] Outside of the phone itself, Samsung makes it incredibly easy to move data over from either Apple or Android. Saves a lot of time trying to copy over data and re-setup your phone. Grabs contacts/message history/photos/etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US