Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great camera features. Speed is excellent.
on September 1, 2021
Posted by: JLCbuckeye
from LaGrange, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the s21 for five months and am very happy with all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on September 1, 2021
Posted by: Thumper15
from Lampasas, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] Sleek unencumbered design and features...flawless operation and speed...meets and exceeds in all performance areas
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good phone
on September 1, 2021
Posted by: MaddogFo20
from south bend, In
Expertise:Expert
[This review was collected as part of a promotion.] I am overall satisfied with my phone. It's got an incredible camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!!!
on September 1, 2021
Posted by: BrianP
from Albany Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for about 3 months. I have had every Galaxy since the S3 except the S8. This is by far my favorite. It is super customizable. I prefer to you the Galaxy Store as opposed to the other well know app store. Using the Galaxy Store allows one to customize their S21 with Galaxy specific apps. The only complaint I have is this phone is not as loud as previous models. That said, using the Galaxy Store I am able to eliminate complaint.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Fantastic, doesn't have new BT version....
on September 1, 2021
Posted by: Heaslip92
from Rockford, IL
Expertise:Expert
[This review was collected as part of a promotion.] Awesome phone, display, battery life, durability, resolution of screen and for taking photos and videos, cool very useful new features, waterproof, layout, design buttons and settings I'm used to having had a Galaxy phone since the first. Works seamlessly with my Samsung devices such as Galaxy Watch 4 Classic 46mm, Galaxy Buds, and my 2 galaxy smart tags. Love everything about the phone but am very disappointed that Samsung did not incuude the new bluetooth capability that the galaxy S21+ 5G and S21 Ultra 5G have and no where when comparing mentioned it as part of difference among the 3 as well as no one through my carrier mentioning it whatsoever that I regret getting this version simply for that reason of not having the new ultra fast Bluetooth version I would have gotten the + or ultra had I been made aware or known which is required to use the only difference between the galaxy smart tags and tags+ which is why I did not buy the tag+ as the fast better new bluetooth version was "conveniently" left out of the S21 5G phone only but included in the S21+ 5G phones and the S21 Ultra 5G phones which I feel decieved not having it known as a difference between the 3 and I regret my purchase and wish I had bought the + or ultra and I highly recommend getting the bigger internal storage version of any phone due to no external storage, and the small price difference making it well worth the cost. And I encourage anyone to buy the S21+ 5G or S21 Ultra 5G and not the normal S21 5G if it can be afforded. Impresses with the phone but feel wronged by Samsung not including it in all 3 S21 5G phones like it very very much should have been and be.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok, not as great as I wanted though.
on September 1, 2021
Posted by: jruds
from Puyallup, WA
Expertise:Expert
[This review was collected as part of a promotion.] It's a little bigger than my last phone but it's not bad. I bought a simple clear protector for the corners and feel wise it's good. I felt compelled to get a protector because the frame got a ding already. The screen is nice and crisp but it already has a scratch. My last phone went 5 years with no damage to the screen at all and it was with me traveling by car, bus, and train and more drops than I care to admit. The camera did not impress me as much as I thought but it does have a couple of nice features like being able to take stills while recording a video. The worst issue is the speaker. Unless you have headphones or earbuds, don't have very personal conversations. In order to hear well, you have to turn the volume up but the speaker is in such a weird place it lets everyone hear. The handsfree however is exceptional. Overall it's a good phone. For the money, I would have prefered to keep my old one. Apparently, I have no choice but to get the insurance since, as I mentioned, the screen is already scratched and the body has noticable damage. It makes me question the quality of the rest of the phone. Sorry, one last thing, you can't hold a button down to turn it off. You have to open the settings screen and drag another screen down in order to power it off. That seems minor, but it was a social saver on several occasions.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great photos
on September 1, 2021
Posted by: Blondiegurl044
from Baton Rouge
Expertise:Expert
[This review was collected as part of a promotion.] I love my phone, but it doesn't hold a charge very long.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade!
on September 1, 2021
Posted by: Knight
from Atlanta, Georgia
[This review was collected as part of a promotion.] I purchased the Samsung 21 in February 2021. The ease and simplicity of use is very easy and user friendly. Battery life is well over a day on a full charge. I use video calling, GPS, text, listen to music and email with plenty of life in the battery at days end. Pictures from camera are very sharp and clear. The cons for me are need volume to increase higher for music (I love to listen to my music at high volume) and the speed bounces back and forth from 5G to 4G frequently, but that depends on your carrier. My carrier 5G coverage needs to increase. Get the S21, you'll be happy you did.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US