Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Solid phone for the price
on June 30, 2021
Posted by: Opusx03
from Goodyear, AZ
Expertise:Expert
[This review was collected as part of a promotion.] I upgraded to the S21 from the S9. Although the screen resolution is lower as well as not having an SD card slot, this phone is an upgrade. I've been very satisfied with the battery life, performance, internal storage and camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S21 phone
on September 4, 2021
Posted by: cap41
from Boston, MA
Expertise:Expert
[This review was collected as part of a promotion.] I have always been a Samsung user -- always. My phones have never failed me and the S21 is awesome. Pictures are the best I have seen. I just bought the Active 2 watch and am very pleased with it. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
4k video doe snot work
on September 19, 2021
Posted by: Heloisa
from Boston
Expertise:Expert
I bought this phone to shoot in 4k video. the image shakes on a tripod even when i try to film still furniture in my home.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice, but lacking
on September 4, 2021
Posted by: NShelvey
from Wolverine Lake, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I like the galaxy series phones. I had the S5 active, the S9, the S10, and now the S21. The 21 is a great phone, but it still is lacking. Although I would like a headphone jack, its not necessary. With the Bluetooth headphones being reasonably prices, I can live without it. The lack of a power button, well, you can set it up pretty easily. No manual or even a quick reference guide (that has USEFUL info), can be found online. The one big failure is the lack of expandable memory. My S9...I could add 128G with an SD card, which was nice. Not so with the S21...no SD card slot. That is my one and only MAJOR complaint.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Down Grade
on December 4, 2021
Posted by: Mac F
from Michigan
Expertise:Intermediate
I "Down-Graded" to this phone frome the Galaxy S9. This phone is lacking in so many areas compared to my old phone, from no sd card slot, no headphone jack, no LED notification lights on the top, too quiet of a vibration, a big bully camera taking an entire corner of the phone, and very few system settings and customizability compared to my S9.
The only thing better about this phone is the battery, sound, and higher picture and camer quality.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Overall not satisfied
on June 15, 2021
Posted by: Mike
from Ky
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this probably 3 months ago and the soft case is broke off around the camera area and now screen protector is peeling up. Wish I had stayed with my S9.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disapointed
on September 1, 2021
Posted by: TheRealForest
from Fort Mill SC
[This review was collected as part of a promotion.] I switched from a Galaxy Note 8. The cell service on this s21 is worst. In some areas I could see the call coming in but could not answer it. Also apps are slower. I could click (touch) one and nothing happened. In 15 to 30 seconds later the app would finially pop up. If you touched one more than once you might get a more than one open. After 2 months I switched back. No more S21 for me. Lot happier back on the Note 8.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
So Slow!
on September 1, 2021
Posted by: dcajrivers
Expertise:Intermediate
[This review was collected as part of a promotion.] I wish I hadn't upgraded. I don't like having the "on" button on the side or that it doesn't have a headset port but, those things aside, this is the slowest phone I've ever owned.
No, I would not recommend this to a friend.
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US