Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great Phone!
on September 1, 2021
Posted by: Mynica
from Hebron KY
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago when I dropped and broke my S9. SO glad I went with this S21. It takes great photos and it's a really nice phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Expected more
on September 1, 2021
Posted by: CCjr
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Had it for a few months not much better than old S8+
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Drops calls
on September 1, 2021
Posted by: Wosiewee
from Barnhart Missouri
Expertise:Intermediate
[This review was collected as part of a promotion.] Not at all happy with my new phone drops calls all the time text messages can't be sent. While driving done the highway i can't make a call BUT my husband sitting next to me with his A-21 without an issue how can this be?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 28, 2021
Hello Wosiewee, thank you for reaching out. I understand how hard this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the signal. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Tech
Expertise:Expert
[This review was collected as part of a promotion.] I upagred from s10 e s21 is a good upagrde performance camra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on September 1, 2021
Posted by: Trix
from Southbury, CT
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 3 months ago and I love everything about it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and features
on September 1, 2021
Posted by: Ballard
from Kittery, Me
Expertise:Expert
[This review was collected as part of a promotion.] I jumped from a s8 to the s21 and cannot be happier. The picture is great and everything is super fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Shrugs...I guess
on September 1, 2021
Posted by: DrTia
from New York, NY
Expertise:Expert
[This review was collected as part of a promotion.] The camera updates are great. However, the front camera takes up screen space and the headphone jack has been removed. I prefer wired headphones, so I'm not a fan of this update. It was also upsetting that this phone did not come with a charger or any headphones. It only came with one small usb chord. I shouldn't have to pay for an additional charger.
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 28, 2021
Hello DrTia, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent Phone!
on September 1, 2021
Posted by: Anonymous
from Puerto Rico
Expertise:Expert
[This review was collected as part of a promotion.] I'm so happy a bought it. It so cool.I would love to Win a New one.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US