Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Great Phone
on September 1, 2021
Posted by: Mom2four
from Louisiana
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone to replace my iPhone. I have always had Samsung phones and decided to try the iPhone but I like the Samsung android so much better. I have ALWAYS been a big fan of Samsung Phones. I love the camera on this phone!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on September 1, 2021
Posted by: Bbeach
from Rhode Island
Expertise:Expert
[This review was collected as part of a promotion.] Got this phone using a trade in promo. Have not had much experience with 5G but the phone itself has been awesome! Great camera, really fast and a great looking screen!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 1, 2021
Posted by: Lovetofish
from Kentucky
Expertise:Intermediate
[This review was collected as part of a promotion.] Wow I'm impressed I always like taking photos when out in nature and interesting places. Now that I have the s21 I can take high quality photo live action videos in slo mo and close up very satisfied
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 1, 2021
Posted by: Rach
from Ny
Expertise:Intermediate
[This review was collected as part of a promotion.] All in one, no need to have any other gadgets! Amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some great new features, but still room to improve
on September 1, 2021
Posted by: Nate K
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I just upgraded from an S8+ so the operating system and photo capabilities are a huge improvement over the generations. I'm really digging what this camera can do. Overall I'd say that this is a solid phone, that has improved on most everything that came before.
However there are few things design wise I don't like very much. First is that there's no headphone jack. I realize that this is a trend, but headphones are always in arms reach wherever you go whoever you are with, or they're cheap to buy on the fly at a gas station. Not no much with bluetooth.
Second is the finger scanner, I really liked it being placed on the back of the S8. It just felt more natural. Maybe I have to get used to it still but I imagine it'll become problematic if the screen is to ever break, and even some of the screen protectors don't work with it very well.
Third, The buttons for screenshotting something were a lot easier when they were across from each other. Now that they're on the same side I have to use two hands instead of just one
So far I haven't encountered any system issues, just little design things I'd prefer differently.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade
on September 1, 2021
Posted by: VeroJR
from Vero Beach, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Compared to my old Galaxy S8, my new S21 is much faster, easier to navigate, holds much more data & apps and generally an all around good deal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PHONE
on September 1, 2021
Posted by: hyon
from chicago il
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this a ten month ago & nice & am so happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool phone
on September 1, 2021
Posted by: Rick
from Wilton California
[This review was collected as part of a promotion.] I love the pictures and videos it takes, how fast it operates, the quality of the OLED screen. It charges super fast. Great phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US