Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Very fast phone
on September 1, 2021
Posted by: DougE
from Spokane,Wa
[This review was collected as part of a promotion.] Lets start with I used an S7 until I got the S21. While I list some things here I liked and other things I didn't I wouldn't trade this for my old phone ever.. I went with 5 stars because the problems are pretty minor.
I liked the design and the new features. The things I liked the most are
1. It takes far last time to do anything so definitely a speed upgrade.
2. Camera upgrades are amazing
3. Changes to how it handles wifi calling makes it great to have in areas with wifi and no cell reception or limited cell reception. Older models would jump from wifi to a tower randomly dropping the call . I no longer have that problem.
4. Battery life seems really good. Although remember my last phone was like 6 years old so it probably i am probably just used to far less battery life.
5. The screen appears to be allot more clear and sensitive without being overly sensitive
1. It takes far last time to do anything so definitely a speed upgrade.
2. Camera upgrades are amazing
3. Changes to how it handles wifi calling makes it great to have in areas with wifi and no cell reception or limited cell reception. Older models would jump from wifi to a tower randomly dropping the call . I no longer have that problem.
4. Battery life seems really good. Although remember my last phone was like 6 years old so it probably i am probably just used to far less battery life.
5. The screen appears to be allot more clear and sensitive without being overly sensitive
Things that could be better
1. I cant figure out how to disable an audio notification for one app with out disabling all notifications. This kinda gets annoying with work based messaging apps because your phone is going crazy every time someone im's you.
2. Bixby is annoying as heck, bright side is its easy to turn off.
3. no external memory card so watch your space or use could storage. While cloud storage is possible it could create a data security in if that providers gets compromised.
4. No headphone jack. So you have to obtain Bluetooth device for that.
5. I still haven’t managed to get the finger print sensor to work.
1. I cant figure out how to disable an audio notification for one app with out disabling all notifications. This kinda gets annoying with work based messaging apps because your phone is going crazy every time someone im's you.
2. Bixby is annoying as heck, bright side is its easy to turn off.
3. no external memory card so watch your space or use could storage. While cloud storage is possible it could create a data security in if that providers gets compromised.
4. No headphone jack. So you have to obtain Bluetooth device for that.
5. I still haven’t managed to get the finger print sensor to work.
Not pro or con ( could be the phone but could also not be the phone)
1. Reception seems better but I changed cell phone providers so it could be that not sure if its the phone or provider give the better reception
2. USB-C compatibility means you need to get some new cables.
3. Doesn't seem to work with after market wireless chargers although my old Samsung wireless charger still works great. Truth be told probably shouldn't use the after market charger anyway
1. Reception seems better but I changed cell phone providers so it could be that not sure if its the phone or provider give the better reception
2. USB-C compatibility means you need to get some new cables.
3. Doesn't seem to work with after market wireless chargers although my old Samsung wireless charger still works great. Truth be told probably shouldn't use the after market charger anyway
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Have had nothing but problems
on September 1, 2021
Posted by: MOTHERSHIP9020
from GREENVILLE, TX
[This review was collected as part of a promotion.] I bought this S21 in June of 2021. So far, at least 50 percent of the time, the phone connects but only one side of the conversation can be heard. Either I hear them or the person I call hears me but I do not hear them. I WANT MY S9 BACK. I have a medical condition and need to be able to call 911.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on September 1, 2021
Posted by: Loneranger
from Denver Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] Always used moto, changed to Samsung no compaints, happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Jeremiah pyle
from Longview washington
[This review was collected as part of a promotion.] I've had this for about 3 months now and absolutely love it especially the camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy I switched
on September 1, 2021
Posted by: Josh
from Detroit
Expertise:Intermediate
[This review was collected as part of a promotion.] Switched from an iPhone 12 Pro Max and couldn't be happier. Screen is amazing and battery life lasts all day plus some.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on September 1, 2021
Posted by: Hawzeemoto
from Utah
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is awesome best galaxy that I have ever owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Jesse
from Mission, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this Galaxy S21 5G very recently and I used to have an Apple IPhone, but I'm glad I made the Switch ! I love my Samsung Galaxy S21 5G !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Cocopuffs
from Delaware
Expertise:Intermediate
[This review was collected as part of a promotion.] Brought mu phone two months ago, I love using all of my Samsung products
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US