Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
nice phone so far
on September 1, 2021
Posted by: Grizzzz654
from West Bloomfield, MI
Expertise:Expert
[This review was collected as part of a promotion.] Not bad seem to have a few dropped calls don't know if its is my phone or the callers. Everything seems to work well!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So glad for the upgrade!
on September 1, 2021
Posted by: Shdwlkr
from Arizona
Expertise:Intermediate
[This review was collected as part of a promotion.] 2 things I miss from my S9: the ability to tap the bottom of my screen to turn it on, and the blue light at the top letting me know I have notifications. I do not miss the Bixby button. I'm glad it's gone. Loving the newest camera. More storage is also a great addition!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
great photos
on September 1, 2021
Posted by: hogie
from massachusetts
Expertise:Intermediate
[This review was collected as part of a promotion.] since i bought my new galaxy S21 i went on vacation to greece and got great pictures both up close and from the cruise ship we were on. they look almost professional.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
fast processor
on September 1, 2021
Posted by: Lcuffe
from Palatine, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] My husband and I upgraded from S9's to S21. The processor is fast and the battery lasts longer. I don't like that Samsung chose to remove the headphone jack, so I had to purchase a charger/jack splitter so that I can still use my good earbuds and charge my phone too. I only use my Bluetooth earbuds when I'm driving or doing yard work to listen to music as sometimes the connection doesn't work. The sound quality is about the same as my previous phone, so it's good.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the night mode on the camera
on September 1, 2021
Posted by: Sue from Michigan
from Detroit suburbs
Expertise:Beginner
[This review was collected as part of a promotion.] I liked my 4th of July lake photos at night and others could not get this quality with their iphones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Most excellent phone
on September 1, 2021
Posted by: Bobby S
from Greenville. Sc
Expertise:Expert
[This review was collected as part of a promotion.] I am exceptionally please with the performance and have had it since May2021. My only concern after 4 months is the battery seems to lose its power quite rapidly during my normal use each day. Other than that. it's awesome.
i would give this a 5 star rating
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Back after Samsung Note 3
on September 1, 2021
Posted by: SeñorChiles
from Cicero Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] Finally bought a Samsung again after many moons cuz after they got rid of TouchWiz. Much better implementation of software with this software. Smarter Phone. Decent battery life. Fast, good camera. Which i went with the Samsung Galaxy S21 Plus. Good job Sammy
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, but needs some work
on September 1, 2021
Posted by: Mnull01
from Arkansas
Expertise:Expert
[This review was collected as part of a promotion.] My S21 5G very seldom rings when I have a call coming in. I do not realize I've missed a call unless they leave a voicemail.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US