Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Overall...great phone
on September 1, 2021
Posted by: Jiramo
from Jenks, OK
Expertise:Intermediate
[This review was collected as part of a promotion.] The features of this phone are amazing, from ease of access to the best phone camera image ever used. It is a fast phone with no disadvantages.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera, terrible finger print scanner
on September 1, 2021
Posted by: IXVolt
from Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] Coming from a long line of Pixel phones, I decided to try my luck at the new Galaxy S21 for my next phone. So far, the camera has been incredible. The processor is snappy and loads anything I throw at it. The screen is wonderful. My biggest gripe is actually opening the phone. The fingerprint scanner located in the middle of the screen is absolute rubbish. It works maybe 1 out of a 100 tries. I have registered several scans of each finger; they all store correctly but when I try to unlock the phone it constantly says "unrecognized". The face recognizing works about 1/3 of the time. I have had to turn off the biometric features in order to use the phone. It's a real shame. My pixel phone finger print scanner worked 100% of the time. I have never had it not work.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not much better than S20
on September 1, 2021
Posted by: Simone
Expertise:Expert
[This review was collected as part of a promotion.] I got this one as an upgrade from my S20. Not seeing a lot of improvement. Pretty much the same.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on September 1, 2021
Posted by: Domingo
from Yonkers
[This review was collected as part of a promotion.] Very happy with this product, very easy to manage, reliable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect size!
on September 1, 2021
Posted by: REM_Brandt
from Waco, TX
Expertise:Expert
[This review was collected as part of a promotion.] i have had larger android phones in the past, and found them harder to operate and fit in a pocket. This one is much easier to handle. I am knocking off one star for the in-screen fingerprint scanner. it doesn't work as well as my last phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with a good price
on September 1, 2021
Posted by: Anonymous
from Marion Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I have actually Samsung GalaxyS21 and the Galaxy S21 plus there's a lot of negatives that people say about the phone but I have only found positive in buying the phone I like my first Samsung Galaxy S21 so much I had to go and get a second line with the S21 Plus I would recommend this phone for anyone looking for a new phone I even have the Samsung watch 3 and truly believe Samsung has a some pretty good products that they make
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and waterproof!
on September 1, 2021
Posted by: Colt45
from Gilbert, AZ
[This review was collected as part of a promotion.] I've had my SG21 for over a month now and it's been great! Took it to the water park at Great Wolf Lodge, down slides and in the wave pool with no problem. Battery life is great and so is the camera. Paired with my galaxy buds live, you can't get any better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a Better Product
on September 1, 2021
Posted by: Romy
from Asheville, NC
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my S21. It is much more enhanced than the previous Galaxy. The picutres have great clarity and storage space for my pictures are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US