Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
3
Disappointed
on September 1, 2021
Posted by: Jupiter
from Augusta, GA
Expertise:Expert
[This review was collected as part of a promotion.] I was a samsung advocate meaning I had to help push samsung products which was easy to do considering they've always had the best tech and features. I got out of the cell phone industry but still love technology so naturally I upgraded to the s21 from my s10 plus without doing any real research because normally samsung would actually make improvements on the newest devices. To my DISAPPOINTMENT it was a upgraded downgrade from my previous device still a great device just a step back while being the same price or more from previous device that were better. I'll only recommend this device if they are coming from older device or an iPhone
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with great price
on September 1, 2021
Posted by: Ali M
from Seattle, WA
Expertise:Intermediate
[This review was collected as part of a promotion.] It was my upgrade from S8 to S21.
I love It.
Great features, performance, light weight.
Totally recommended
I love It.
Great features, performance, light weight.
Totally recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome upgrade, best Camera
on September 1, 2021
Posted by: CaptainMike
from Lutz, Florida
Expertise:Expert
[This review was collected as part of a promotion.] We needed to upgrade my wifes phone from an S9 to the S21 and she has never been happier. The display is crisp, the operation is super smooth, and she loves the camera. A happy spouse is a happy house. Thanks Samsung!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Better than the old ones
on September 1, 2021
Posted by: TBui
from Tampa
Expertise:Expert
[This review was collected as part of a promotion.] I have been using Samsung phones for over 7 years, and every new model is better than the last one. When I first got it, it worked like a champ. After 2 months of using it, there are small glitches here and there. Nothing major, it just does not feel the same anymore.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So excited
on September 1, 2021
Posted by: Vintagevixen
from Porterville, CA
Expertise:Beginner
[This review was collected as part of a promotion.] I love love love the camera. Can't wait for road trip photos
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 5G
on September 1, 2021
Posted by: Kristina
from Sakramento
Expertise:Expert
[This review was collected as part of a promotion.] Very fast, convenient, functional. Exceeded all my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever had!
on September 1, 2021
Posted by: Happycows
from Sun City, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone 3 months ago and I love it!! After a need for a serious upgrade, I purchased the Galaxy S21 5G - best upgrad I have ever made. Thanks to its long battery life I can go days using my favorite apps and don't need to stop for a charge. This phone also features some amazing and powerrful cameras allowing me to capture images and videos like a proffessional. All, this and at an affordable price, that I didn't have to take a loan out for! Not sure I will ever want to upgrade from phone!
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 5G 128GB Love my phone - some notes...
on September 1, 2021
Posted by: DbyDenver
from Denver, CO
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone a little over a month ago. It's a great phone.
Items to note:
1. no outlet for wired earbuds, Must purchase wireless earbuds.
2. charging cord has USB-C adapter on each end. No more USB and USB-C cord. The cord is fast charging ONLY with direct connection to USB-C to brick with USB-C (must purchase separately). Even with an USB-C/USB adapter to USB brick you loose the fast charging capabilities.
So in summary, before you leave the store,
1. you need to purchase wireless earbuds
2. you need to purchase an USB-C brick to use the fast charging cord that comes with the phone.
Items to note:
1. no outlet for wired earbuds, Must purchase wireless earbuds.
2. charging cord has USB-C adapter on each end. No more USB and USB-C cord. The cord is fast charging ONLY with direct connection to USB-C to brick with USB-C (must purchase separately). Even with an USB-C/USB adapter to USB brick you loose the fast charging capabilities.
So in summary, before you leave the store,
1. you need to purchase wireless earbuds
2. you need to purchase an USB-C brick to use the fast charging cord that comes with the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US