Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Love the camera
on July 13, 2021
Posted by: MoBortley
from Philadelphia
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had phone for about 3 months now..I have always been team Samsung .I love everything about it ,my 11 yr old son even has an s21.Love the graphics,camera and all its features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 14, 2021
Hello MoBortley, that is awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Upgrade!
on July 18, 2021
Posted by: AKingisreborn
from Orlando, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I replaced my S8 plus with the S21, so far I am happy with the switch. The camera takes amazing photos and the applications work seamlessly. Design wise I preferred the curved screens but I warmed up to the simple design. Looking forward to discovering other features.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery is not good..Runs out to way fast
on July 20, 2021
Posted by: Della
from Carthage, Tx
I bought this phone about 3 weeks old..it is not a good phone. I have had trouble with this phone. Battery is very bad, runs down to fast. I need to return this phone..S21
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Della thank you for bringing this to our attention. I know how frustrating this must feel. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540905
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540905
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Im so excited!
on July 23, 2021
Posted by: Anonymous
from Olivehill Kentucky
Expertise:Intermediate
Unbeatable !! Trading in my s8..Samsung has always been my favorite!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Tootie, that is awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 4, 2021
Posted by: Evalissia
from Tampa
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone a few months ago and it's really good love the camera quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Evalissia, Samsung is happy to have you as a satisfied customer! Thanks for the 5 stars. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Lemon
on August 9, 2021
Posted by: Corin
from Ma
This phone keeps restarting and I have mailed it in once to Samsung to fix and it is still doing this. This phone is such an inconvenience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello Corin, thank you for bringing this to our attention. We apologize for how inconvenient this experience has been. I understand how this must feel. We would like to look into this further for you. Since you have already sent your phone in for service once, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Dismal on feature removal.
on August 12, 2021
Posted by: Pepper
from Usa
Expertise:Intermediate
I needed to upgrade my phone. Sadly sluggishness. battery drain, loss of SD card and removal of the headphone port mean I lose my music player. My work does not allow Bluetooth.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 13, 2021
Hello Pepper, thank you for sharing your experience with this phone. I can see that this is very important to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you learn more about your phone's battery draining quickly on 5G service. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!!
on September 1, 2021
Posted by: Sid76
from Casper, Wyoming
Expertise:Intermediate
[This review was collected as part of a promotion.] I like that a lot of the features stayed the same as the S10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US