Customer reviews from ATT.com
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4 out of 5
4
(801 Reviews)
Open Ratings Snapshot
Rating breakdown 801 reviews
5 Stars
446
4 Stars
156
3 Stars
69
2 Stars
48
1 Star
82
78%of customers recommend this product. 
(
492 out of 633
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5 out of 5
5
I love it
on March 3, 2021
Posted by: Kristin4
Verified Purchase:Yes
I absolutely love my Galaxy S21. I do have to say I really disliked the plastic back and I do feel that was a poor move from Samsung and not fair to have in a flagship phone, but once i put my case on, it's not an issue i even think about. The phone still has a great weight to it so you still feel the high quality. The features and functions of the phone are wonderful and i am extremely happy with my phone. I love the ability to personalize it with themes and fonts, it is so quick, so clear, and the cameras are amazing which was very important to me. I would absolutely choose this phone again.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Memory
on March 12, 2021
Posted by: Taranrebel
Verified Purchase:Yes
I sent it back! I didn't like it didn't have expendable memory and I couldn't transfer all my stuff from my old phone! It sucks!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
Battery life not i hoped it would be
on March 19, 2021
Posted by: Angelique407
Verified Purchase:Yes
Ended up with the wrong phone. Im not happy with battery life. Unfortunately my S8 plus was having battery life issues. When you have 6% battery left, you often make quick decisions.
Upon transferring files between the S8 to S21. The battery dropped to 65% in 45 min. Bug disappointment. Made me feel like i need to be tethered to a charging cord as i am now.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Misleads true galaxy lovers
on March 30, 2021
Posted by: Fina12
from Florida
Verified Purchase:Yes
I hate that the phone has outside features like an iPhone. The only thing i like is the camera which isn't much different. Its misleading true galaxy lovers
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Terrible
on April 2, 2021
Posted by: Kd4234
from Irving, tx
Verified Purchase:Yes
I hate the phone, and i want to return. The phone i currently have is 100% better than this phone. Im 60 on disability can hardly see screen i have no idea how to set up didnt come with pamphlet for usr.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
Disappointed
on April 13, 2021
Posted by: Does it matter at all
Verified Purchase:Yes
Upset about the phone not having an aux adaptor. I don't have Bluetooth compatibility for my car so the aux cord option worked great for me with my s10+. I rather have my old phone. Should have done more research.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Terrible Battery
on May 7, 2021
Posted by: David Dee
Verified Purchase:Yes
The battery was terrible... 100% at 6AM.. 65% by noon... recharged it too 100%... 15% by 9 PM.. I get on there and check my social media accounts and email.. I don’t play games or watch videos... boxed it up and it’s on its way back
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
White Galaxy
on June 22, 2021
Posted by: MrsRojas81
from Ventura, CA
Verified Purchase:Yes
Absolutely love everything about my new Galaxy. New features, apps, the way it runs, just everything.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
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