Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
4
Very Nice Cell Phone... I Just Wish
on June 13, 2021
Posted by: Trip
Expertise:Intermediate
[This review was collected as part of a promotion.] Very nice cell phone I just wish that a 3.5mm jack was installed on the cell phone. I feel I paid enough for the cell phone I should not need an accessory for a normal basic feature. Makes me feel what a waste of money.
I would recommend this to a friend!
Features
4
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed in data transferred old galaxy to new
on June 13, 2021
Posted by: Bobchris
from Garden Grove, California
Expertise:Intermediate
[This review was collected as part of a promotion.] New galaxy data has not transfered properly. My wife's photos transfered to gallery not mine. Missing some very important contacts that hurt me terribly. I am a Vietnam Era vet retired going on 75. Do not know what questions to ask Samsung. Samsung shut off my old phone so I can not transfer and correct the data transfer possession. Would like to have available again to locate Contacts that are missing and correct apps setup. Still like phone if transfer of data would be smooth and more complete.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Bobchris, thank you for reaching out! I understand how important this is to you. We are here to help and would definitely like to look into this issue further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415514
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415514
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Decent response pretty fast
on June 13, 2021
Posted by: Luke
from Lexington, Kentucky
Expertise:Expert
[This review was collected as part of a promotion.] It's a phone, it does what it's supposed two, for the cost it should. It's way too expensive for a phone.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Luke, we appreciate you taking the time to leave this review! We value your feedback. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent performance
on June 13, 2021
Posted by: Oledemp85
from New Iberia la
[This review was collected as part of a promotion.] very fast an simple. Great camera quality an picture
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love it!
on June 13, 2021
Posted by: Debby
from Moore Haven, FL
Expertise:Expert
[This review was collected as part of a promotion.] The camera is awesome! I highly recommend it. Very clear.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 13, 2021
Posted by: Lovey
from Jonesboro, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] the pictures comes out great everything about this phone is a plus
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the galaxy line!
on June 13, 2021
Posted by: Neobruce
from Twinsburg Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had s21 for about a month and continue to love the galaxy lineup. I've been with them for years since s4! Just keep doing what you've always done!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So Far, So Good
on June 13, 2021
Posted by: Eric T
from Genoa City, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had the phone for a couple of months ago and so far it has worked well and I haven't had any issues with it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US