Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Nice phone
on June 10, 2021
Posted by: Terry
from Navarre Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the phone for about a month and I'm very happy that I choose this phone. The screen clarity is a 10 out of 10. Slim and lightweight make it a great phone then add 5g to the deal and it's a winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on June 10, 2021
Posted by: Duddy
[This review was collected as part of a promotion.] At first I thought I was getting a mediocre phone but was I in for a surprise this phone is super fast responsive, incredible pictures, everlasting battery life, a lot of bang for the bucks!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very Good Phone
on June 10, 2021
Posted by: RonB
from NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago and am very satisfied with it so far. Very good features and many more to be discovered, as usual. Very good camera and a powerful processor. I like it very much.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New S21 Phone
on June 10, 2021
Posted by: Laura L
Expertise:Intermediate
[This review was collected as part of a promotion.] Still learning to use it and all of the features it has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on June 10, 2021
Posted by: Bj22447
from Las Vegas, nv
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought a month ago and haven't been too impressed. The camera is great, it has tons of storage but the 5g and all around performance of the phone hasn't been great. It's been lagging since the first week I got it. The 5g is worse than 4g. When I send a text half the time I'm waiting 5-10 seconds for it to send. So yea, not too impressed. Need to upgrade real soo
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Bj22447, thank you for sharing your experience with this phone. I can see how this has been difficult. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406229
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406229
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
my phone
on June 10, 2021
Posted by: ceil
from Cardington OH
Expertise:Intermediate
[This review was collected as part of a promotion.] love my Samsung S21, so easy to use, great design and features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 10, 2021
Posted by: MJE1
from Brownsburg, IN
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone, I bought it when the S21 first came out. It's a great phone, love the 5G!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on June 10, 2021
Posted by: Masch
from Monument,CO
[This review was collected as part of a promotion.] Overall happy with the phone. The biometrics don’t always work to open the phone.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US