Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6 out of 5
4.6
(2,346 Reviews)
Open Ratings Snapshot
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product. 
(
2,128 out of 2,249
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5 out of 5
5
Outstanding!
on June 9, 2021
Posted by: DannBoy62
from Deltona florida
Expertise:Intermediate
[This review was collected as part of a promotion.] Love everything about it!
Highly recommend the samsung S21.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Picture quality is amazing
on June 9, 2021
Posted by: Rosemary
from Alhambra Ca
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded my phone a few months ago, I've only purchased Samsung phones because I love the quality and easy features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on June 9, 2021
Posted by: Jay1
[This review was collected as part of a promotion.] I've had this phone for 4 months now. It's amazing. Works flawlessly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stylish
on June 9, 2021
Posted by: Corina
from Edinburg, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the GS21 5G on pre-order and when it arrived, it was great. Love the color and love how clear pictures & videos come out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good phone
on June 9, 2021
Posted by: Bloodlust665
from Idaho falls I'd
Expertise:Expert
[This review was collected as part of a promotion.] I am very happy with my phone it's better then any other phone I have owned
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Powerful Features Abound
on June 9, 2021
Posted by: Dale
from Columbia SC
Expertise:Intermediate
[This review was collected as part of a promotion.] I went from a Galaxy S7 to this, S21 and what an improvement. It's so smooth and fast, with all kinds of great features. The camera is Boss!!! I recommend this phone to everyone. It's so enjoyable to use. Thanks Samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 9, 2021
Posted by: Veronica
from Tucson AZ
[This review was collected as part of a promotion.] I bought this a couple of months ago and I'm so glad I did
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No god
on June 9, 2021
Posted by: Niomar
from Utah
Expertise:Expert
[This review was collected as part of a promotion.] This phone is not good, it does not support multiple screens for long. The call is not of quality. Much better was my S10 phone
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy ^ElizabethSamsung CaresJune 16, 2021
Hello Niomar, thank you for reaching out. We understand how frustrating this must be. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143424314
^Elizabeth
Written by a customer while visiting Samsung US
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