Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6 out of 5
4.6
(2,346 Reviews)
Open Ratings Snapshot
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product. 
(
2,128 out of 2,249
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5 out of 5
5
Galaxy S21 5G 128GB
on June 9, 2021
Posted by: nettyv57
from St Paul, MN
Expertise:Intermediate
[This review was collected as part of a promotion.] Love my new Samsung Galaxy S21 phone! So many great features and excellent picture quality. Haven't had it that long so I'm still discovering and playing new features daily. The most recent discovery is the ability to create my own self-image emojis in the Samsung AR Zone. So much fun! I also like the ability to categorize my text messages; an easy and quick way to find messages. Takes great pics also!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on June 9, 2021
Posted by: Tlove
from Michigan
Expertise:Beginner
[This review was collected as part of a promotion.] I wish I had purchased the Ultra but overall nice features. Great Camera!
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet
on June 9, 2021
Posted by: Paul
from Roscommon, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] Got the Galaxy S21 in February and this is by far the best Samsung phone yet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on June 9, 2021
Posted by: Homer
from San Antonio, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for a few months now and it has been a solid piece of technology. The camera is excellent and I love the new button design. I wish it still had headphone jack.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent as always
on June 9, 2021
Posted by: Sam s
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I've always been a android user & always a Samsung galaxy. Love the products and the the things they do. Seem to be pretty durable too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone
on June 9, 2021
Posted by: Grammy A
from Altoona, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone works exceptionally well. I can work from it if I have to. I know this because I have done it. The battery life is great. And the camera takes amazing photos!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stunning and Sensational Phone
on June 9, 2021
Posted by: Nikki
from Brainerd, MN
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a Samsung Galaxy S9 to the S21 a few months ago, and I could not be happier! The transition was seamless, and it has been easy to navigate the new S21. The device is gorgeous, the cameras are amazing, and the speed on a 5G network --- WOW! Lightening fast. It has made a huge difference in my productivity on my phone. The display is clear, and the battery lasts all day, even when connected to my Samsung Galaxy Active 2 watch. Happy Samsung customer? Absolutely! It's a stunning and sensational phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just great!
on June 9, 2021
Posted by: GrumpyGrampy
from Joliet Illinois
[This review was collected as part of a promotion.] It's the new Galaxy S model fast and reliable. Has a great camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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