Customer reviews from Samsung US
Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Average customer rating
4.6
(2,346 Reviews)
Rating breakdown 2,346 reviews
5 Stars
1,715
4 Stars
475
3 Stars
93
2 Stars
30
1 Star
33
95%of customers recommend this product.
(
2,128 out of
2,249)
Customer Reviews for Samsung - Galaxy S21 5G 256GB - Phantom Gray (T-Mobile)
Customer Rating
5
Solid per usual
on June 8, 2021
Posted by: HoosierGooner
from Phoenix, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this back in March, best Samsunh phone yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Features are good
on June 9, 2021
Posted by: Lina
from New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone maybe 2 to 3 months age and it's ok
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Average .... phone won't stay connected
on June 9, 2021
Posted by: Bigruss94
from Oklahoma City Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Phone doesn't stay connected to carrier , constantly connecting and disconnecting , battery life is average at best , I loved my S10+ it was by far a much better phone , the quality the feel , always been a Samsung fan , and loyal customer , this phone isn't bad , it's just average at best ... for the price I was expecting much more , the camera is awesome ... but no head phone jack or capability to accept a SD cards really sucks ...
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 17, 2021
Hello Bigruss94, thank you for the feedback. I understand what you're going through. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143430230
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143430230
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 9, 2021
Posted by: Lucysmom
from Lee's Summit, MO
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this phone a few months ago. The transition to this new phone has been relatively easy. The camera is amazing fantastic photos.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great cameras
on June 9, 2021
Posted by: relretired
from LA
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded with trade-in and enjoy the new features of S21.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
ALWAYS Liked Androids .
on June 9, 2021
Posted by: Truth Be Told Again
from The Birthplace Of America !
[This review was collected as part of a promotion.] Easy to gold and handle. User - friendly navigation. I so notice spotty Internet occasionally, although that might be more of an issue with my provider, rather than a telephone ☎️ problem .
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Really enjoying 5g
on June 9, 2021
Posted by: Babyandy01
from Fayette, Mo
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the great pictures I take with this phone and how fast 5g is. I upgraded and very happy I did!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery life
on June 9, 2021
Posted by: Marjie8230
from San Diego, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] My previous phone would be done by the end of the day and I often had to charge it in the car, which took forever. This phone has amazing battery life, even if playing games or watching videos. Camera is amazing but, honestly, I haven't invested the time to learn all the camera features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US