Customer reviews from Samsung US
Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Average customer rating
4.7
(1,223 Reviews)
Rating breakdown 1,223 reviews
5 Stars
984
4 Stars
170
3 Stars
35
2 Stars
24
1 Star
10
95%of customers recommend this product.
(
1,128 out of
1,186)
Customer Reviews for Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Customer Rating
5
Great Phone
on July 21, 2021
Posted by: GeekGirl
Awesome. Love this phone. Upgraded from stylo 6. Missed having a galaxy phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 6, 2021
Hello GeekGirl, that's wonderful to hear! We're so glad that you're enjoying this phone. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
overheating and sluggish
on August 5, 2021
Posted by: CassB
from Frisco, TX
Expertise:Expert
Bought this when it came out and have already had major issues. Camera kept failing the first 2 weeks I had it, so I took it to a service center. They replaced the mainboard claiming it was overheating. The camera failed problem has since stopped, but the phone is still very sluggish compared to my S9+. On warm days, the camera is often
slow to open and pictures take several seconds to save. Also, the fingerprint recognition is poor when compared to the S9+. Even after adding the same finger multiple times, the recognition time is much slower than the rear sensor of the older models. If you're wondering if you should get this one, don't. The older models are much more stable. Wait until the fix the heating and fingerprint issue.
slow to open and pictures take several seconds to save. Also, the fingerprint recognition is poor when compared to the S9+. Even after adding the same finger multiple times, the recognition time is much slower than the rear sensor of the older models. If you're wondering if you should get this one, don't. The older models are much more stable. Wait until the fix the heating and fingerprint issue.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 6, 2021
Hello CassB, thank you for sharing your experience. I know you have been through a lot already, so I want to make sure we meet your needs. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001329/) to an article that will help you troubleshoot the Camera App. In order for us to look further into the other issues you mentioned, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143581006
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143581006
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Fleen1982
from Alden,ny
Expertise:Expert
[This review was collected as part of a promotion.] S21plus or even the s21 line is amazing. Long lasting battery,great optics and animated content
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Volleyball Mom
from Ohio
Expertise:Expert
[This review was collected as part of a promotion.] Love my new phone. No complaints! Sleek new design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
long battery easy to work and quick charge
on September 1, 2021
Posted by: cjolandel70
from Hillsdale, Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 2 months ago and just love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it!!!
on September 1, 2021
Posted by: Chefmybell
from Lexington, SC
[This review was collected as part of a promotion.] I love my new phone and its purple!!!! I am a Sunsung girl for sure!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great features love the cameras
on September 1, 2021
Posted by: Gijoe98
from Eagle Lake, MN.
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the phone the cameras are great and the storage is excellent
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied
on September 1, 2021
Posted by: msanow
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded to this phone and I was pleasantly surprised with it's quality. I am used to Galaxy products but this was easy to set up and easy to use. I like the camera quality and security features the most.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US