Customer reviews from Samsung US
Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Average customer rating
4.7
(1,223 Reviews)
Rating breakdown 1,223 reviews
5 Stars
984
4 Stars
170
3 Stars
35
2 Stars
24
1 Star
10
95%of customers recommend this product.
(
1,128 out of
1,186)
Customer Reviews for Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Customer Rating
2
Business Owners Beware!
on August 9, 2021
Posted by: BryanC
from Washington
Expertise:Expert
'll preface this with I really enjoyed the phone while it worked, but when it stops, it really falls apart fast and is not reliable, so if you are a business owner and you rely on a functioning phone, just be cautious. After 6 months of use, the motherboard has been deemed a failure, which is a bummer because it'll take up to 3 weeks to replace.
I upgraded from the s8+, so it was nice to have better screen resolution, upgraded cameras, smoother experience while scrolling and using the phone, and just overall upgraded features. The camera is nice and takes great photos, but telephoto resolution is mediocre compared to real cameras (no surprise). There are lots of different features available to touch up the photos and make them look nice. I also really enjoy how much you can dial in the screen to make it less stressful on my eyes. I don't feel any eye strain after using it for hours unless I'm in the dark. As for performance, I can switch between apps much faster than on the s8, which saves me time on productivity.
Again, when it works it is an awesome phone, and a week ago I recommended it to everyone I know who is looking to upgrade. But after it stopped working, I would be extremely cautious to purchase this phone unless you have a backup option in case something happens.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello BryanC, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Frequent Screen Freeze and Phone Restart
on July 21, 2021
Posted by: houston irish
from Houston
Expertise:Intermediate
I bought an S21+ about 2 months ago. It works about 99% of the time. Unfortunately it cannot be used during the other 1% of the time because it freezes and restarts on its own. I have no control over this freeze/restart process. So I have found this product to not be very good.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello houston irish, thanks for reaching out. I can see why you're so upset. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539276
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143539276
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
no SD card slot and wall charger
on October 8, 2021
Posted by: sidh
from portland
Expertise:Intermediate
Samsung should bring back SD card slot. I don't know why they removed the wall charger. Ordered separately and now they don't have it in stock. It should come with the phone like before!
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer's remorse
on May 9, 2021
Posted by: PhoneSucks
from Vancouver, WA
Expertise:Intermediate
I regret purchasing this phone. My Galaxy Note 8 was problem free. This phone is garbage and full of bugs. It chirps in the middle of the night for no reason. The apps don't work properly. I am seriously thinking about trashing this phone and going back to my old phone. Do not try to fix something that is not broken. You will regret it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 13, 2021
Hello PhoneSucks, thank you for reaching out. We understand how frustrating this must be. We would love the opportunity to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143304390
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143304390
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S-Series Fan
on June 16, 2021
Posted by: Tony Bo
from Manchester, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Started with the S4 and had the S9+, S10+, and now the S21+ 5G.
Was able to keep the S4 for a long time because you could replace the battery.
I guess that's why you can't replace the battery anymore. Lol.
But, really, that's my only complaint. I'm very happy with the S21+ 5G model.
Was able to keep the S4 for a long time because you could replace the battery.
I guess that's why you can't replace the battery anymore. Lol.
But, really, that's my only complaint. I'm very happy with the S21+ 5G model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone
on September 1, 2021
Posted by: Segah
from Salt Lake City
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone was a horrible choice for a upgrade. It has no headphone connection. No micro SD add. The wireless charging doesn't work properly. No wonder this phone was super cheap! It's a crappy model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
prolific device
on September 30, 2021
Posted by: FudgeTheVackz
from Phoenix, Arizona
Expertise:Intermediate
[This review was collected as part of a promotion.] After that title what else is there to say? However only thing i would add is it would be nice if the plus had a 512gb variant like the s10+ had. The no sd is livable however add 512gb & or 1tb to the s22+ we dont all want the ultra too BIGGG!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but fragile.
on June 28, 2021
Posted by: Anonymousreviewer2840
from West bend, Wisconsin
Expertise:Expert
Everything's good except the back glass broke within 3 months and I had it in case!! Not a bad one either, never had that happen to me before. And for any gaming the refresh rate is super nice, shame it isn't 4k too though.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US