Customer reviews from Samsung US
Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Average customer rating
4.7 out of 5
4.7
(1,223 Reviews)
Open Ratings Snapshot
Rating breakdown 1,223 reviews
5 Stars
984
4 Stars
170
3 Stars
35
2 Stars
24
1 Star
10
95%of customers recommend this product. 
(
1,128 out of 1,186
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Customer Rating
2 out of 5
2
when it works its fine
on September 27, 2021
Posted by: ghos5t7
from texas
Expertise:Intermediate
had mine for a few months and it constantly crashes. apps crash whole phone crashes. oh you wanted to use google too bad crash. oh samsung internet...crash.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome features
on September 30, 2021
Posted by: NanaG
from Medical Lake, WA
[This review was collected as part of a promotion.] I replaced my Motorola phone with the Samsung 21 plus and couldn't be happier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Took away too many features
on November 18, 2021
Posted by: Yoshi
from Cincinnati
Expertise:Expert
Thought I was upgrading from a s5 but really downgraded. Lost key features that I loved like the aux port, micro SD slot, ir blaster, and the ability to swap out a dead battery with a full one. Now I gotta wait while it charges. Also starting s6 and up they got way to fragile with the s21 being the best one since the s5. Thank God it's atleast a plastic back. Also I couldn't even use my phone for 3 days until I was able to buy a charger block. Why on earth would samsung give you a cable with no block??
I would recommend this to a friend!
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I think this phone is possessed
on September 3, 2021
Posted by: Chimerakiss
from Chicago, IL
Expertise:Intermediate
I bought this about 6 months ago, about 2 months for it to get delivered. Thought it was pretty cool when I opened it. After using it for awhile (3 months in), it decides to drop calls, delayed VM, messages and doesn't always ring (*yes the volume is up). I miss calls, messages come in hours later, it's nuts ! it also doesn't let me chose which Bluetooth connections can be used or disconnect. It seems to just do it automatically. Most oddly, when I use it for a hot spot it shows up as an Galaxy S7. Not really sure if this is a S7 in a S21 + 5G body.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Robust phone
on June 8, 2021
Posted by: GioP
from Miami
Expertise:Expert
[This review was collected as part of a promotion.] The S 21+ is a high quality product right sized for browsing and taking pictures with a very good camera.
Built quality is way above any Apple equivalent.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Smartphone
on June 8, 2021
Posted by: bryanfrometa
from Miami, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Samsung Galaxy S21+ is the best phone. Perfect camera, works really fast, Know my preferences. Is amazing the experience to have it. Samsung forever.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on June 8, 2021
Posted by: Luv2shop
from Beach, somewhere
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a month ago happy with it. Get it!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera
on June 8, 2021
Posted by: Johi1331
from Miami. FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the zoom feature in the camera and the camera itself is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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