Customer reviews from Samsung US
Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Average customer rating
4.7
(1,223 Reviews)
Rating breakdown 1,223 reviews
5 Stars
984
4 Stars
170
3 Stars
35
2 Stars
24
1 Star
10
95%of customers recommend this product.
(
1,128 out of
1,186)
Customer Reviews for Samsung - Galaxy S21+ 5G 128GB - Phantom Violet (Sprint)
Customer Rating
1
Phone lasted 3 months with light use
on August 14, 2021
Posted by: black screen sam
from Carleton Mi
Expertise:Intermediate
Phone black screened after 3 months of light use. Make sure you backup your info to another source. I am also uncomfortable send my old phone back without the ability to do a factory reset. in my 30+ years of owning a cell phone this is the first one that was defective.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 17, 2021
Hello black screen sam, thank you for bringing this to our attention. I understand how difficult this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001470/) to an article that will help you troubleshoot the black display. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143611681
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143611681
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Mostly good, but... not without some glitches
on June 10, 2021
Posted by: Ray in CT
from Shelton, CT
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this in February and it's now mid-June so I would say I've given the phone a fair trial. The camera is, I think good, the display also. The biggest complaint that I have, unfortunately, is in the feature that I had hoped would be the greatest asset and that is its data radio. The quality of the mobile data is terrible with poor switching from Wi-fi to mobile data, constant dropping of signal, and very poor reception in areas where there should be a strong signal, 5G is spotty at best and, IMHO not deserving of all of the hype that it gets for the supposed speed and reliability gains that you should expect. Quite honestly, i would have thought that a Samsung device would not have n]been such a big diasppointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Ray in CT, thank you for reaching out. I understand that this has been very difficult for you. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406357
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406357
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
The complete package !!!
on June 30, 2021
Posted by: JtMoney
from Myrtle Beach SC
Expertise:Expert
[This review was collected as part of a promotion.] I had previously been a religious iPhone user but I decided to give Samsung a try with its s21 series device and I have been nothing less than impressed. The phone will literally do anything the everyday user could possibly desire and its fully customizable from top to bottom so Samsung has allowed us to truly make the phone fit and work for you anyway you can think of not yo mention it's large display and full screen capacities makes it ideal for gaming or movie watching. It's thin sleek design makes it a very sharp looking device and it has the weight and feel of a quality made product and now paired with 5g makes it lightning fast. It's safe to say I love this s21+ galaxy and haven't picked up my iPhone since unboxing this new android from Samsung. Hands down best device on the market for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello JtMoney, we're so happy that you've found the perfect phone for you. Welcome to the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent purchase
on April 12, 2022
Posted by: Samsung user
from Houston, Tx
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago the photos has got to be the number one reason I love this phone the pictures come out crisp and clear the video quality is HD soo many different ways to capture memories
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Long lost PHONE of my life!
on June 28, 2021
Posted by: Sara
from Fayetteville, AR
Expertise:Intermediate
This is by far the best, most user-friendly, sensible phone I've ever had. Samsung makes switching brands so easy. This phone is so fun to get lost and play around in. There are so many more options with android/Samsung VS apple, pixel, etc. Honestly I am just still so amazed and in love with the camera/video quality. Holy. Cow. I feel like a pro (even though I'm absolutely not). Best investment ever. Love this phone so much and have convinced my boyfriend to get one as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall amazing
on June 13, 2021
Posted by: PhillySpecial62
from Norfolk, Va
Expertise:Intermediate
[This review was collected as part of a promotion.] I've have continued to get samsung galaxys because they by far wipe out competition. You can do so much with the galaxy s21, that I'm still excited by features that I find out. The Galaxy S21 will not disappoint, such a great phone,along with any Samsung product.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for value
on April 13, 2022
Posted by: Tirth P
from clifton NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone using it phone for a year not laggy and still intact.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No so great I don't like the up and down on and of
on September 2, 2021
Posted by: Dee Dee
from New York. NY
Expertise:Expert
[This review was collected as part of a promotion.] I brought this phone a couple of months ago I'm not satisfied with it at all. Don't like all the buttons on one side it doesn't move as fast as my other Samsung phones and it has 5g which does not make it better. Other things as well phone doesn't work well at all while I'm at work. Uuugghhh!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US