Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
2
Love the phone but battery sucks!
on August 13, 2021
Posted by: Battery sucks
from Honolulu
I bought this phone about 3 months ago and loved it except for the battery life. I'd be lucky to get 10 hrs out of it...battery starts to die before even doing anything on it. Fully charged when I wake up in the morning....set it down to get myself a cup of coffee and the phone is down to 99%. It drops about 10% in less than an hour...my old LG phone lasts longer than that! I'm on my 3rd one now and about to return it! I really don't want to give up on it but I'm tired of changing them out...just want one that has an all day battery like it's supposed to!
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 17, 2021
Hello Battery sucks, thanks for reaching out! I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you learn more about your battery draining quickly on 5G service. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143613054
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143613054
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Definitely not worth the upgrade
on September 1, 2021
Posted by: Bebewhit
from Williamstown NJ
Expertise:Expert
[This review was collected as part of a promotion.] I absolutely love Samsung! Galaxy was not my first choice but since they weren't doing the note. I jumped on the ultra! What a waste of money and time. It's a good phone like most galaxy's but definitely not my first choice in phones. Nothing special. It overheats I hate that it does not have a stylus and I wish I would have wait3d for the fold
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Just average
on September 30, 2021
Posted by: Gene
from York pa
[This review was collected as part of a promotion.] I have had much cheaper phones and this one is no different than they were
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Can't get 5G
on June 12, 2021
Posted by: Reves
from Wisconsin
[This review was collected as part of a promotion.] I've never had 5G except for in the store I walked through the and I was back on 4G And my phone won't let me call in certain places
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Reves, thank you for bringing this to our attention! I can see why you are so upset. We would definitely like to look into this issue further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415855
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143415855
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Missing oxygen and pulse sensors, a great loss!
on June 25, 2021
Posted by: Jimmy
from Seattle
Expertise:Expert
I have been a loyal and exclusive user of Samsung phones since Galaxy S3. My most recent Samsung phone was a Note 9. All the recent phone models had oxygen and pulse sensors. These hardware quietly disappeared in this otherwise state-of-the-art android phone. It's a huge loss and disappointment. Compared to the Note series, the S pen is larger and easier to use, but harder to store, probably easier to lose.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Jimmy, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No SD card slot.
on September 1, 2021
Posted by: Disappointed
from Indy
Expertise:Expert
[This review was collected as part of a promotion.] Bought this and returned it. Regret purchasing !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 24, 2021
Posted by: Carmen
from New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] It is big enough to make it comfortable to write. Nice features and performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor and Paltry Storage
on September 29, 2021
Posted by: Callibray
from NC
Expertise:Intermediate
I bought this phone weeks ago based on the misleading information that the memory was expandable. Only to find out that you have to attach an external drive. An external hard drive is a peripheral device and not something to be considered as expanding the main device. It should be described it as "expandable up to XGB with external peripheral device". As a result, you cannot store a large library of mp3s Most music players wont recognize external peripheral files. If you need memory and the luxury of an internal sd card, this is NOT the phone for you. Unfortunately, Samsung seems steadfast to force mp3 users to go back to their mp3 players. -Not to mention those who like to hold gigs of photos and videos.
Two thumbs down.
Two thumbs down.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US