Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
4
Pretty good
on April 12, 2022
Posted by: Engatsusbetsy
[This review was collected as part of a promotion.] Not sure if it's phone or network but disconnected a lot from network
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great but need to bring back the memory cards
on June 9, 2021
Posted by: Dreamer87
from eagan, mn
Expertise:Expert
[This review was collected as part of a promotion.] Why isn't there an option for memory cards? I'd pay extra for it. Ridiculous.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 15, 2021
Hello Dreamer87, we are always looking for ways to improve our products and reviews like this help us understand what we can do to achieve that goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Galaxy I have used
on March 26, 2022
Posted by: David
from Yuba City, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the samsung galaxy S3, S6, S9, Note 9 and currently have the S21 Ultra. I have had this phone for over a year and I still haven't had any issues with it. It is durable, fast, takes amazing photos and the battery can still last me all day with lighter use. I will say if I am playing games on my phone and have multiple apps open then my battery does tend to die within 4-6 hours, but that is ONLY if I am on in it that entire time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No expandable storage
on September 11, 2021
Posted by: Mike M
from New York, NY
Expertise:Intermediate
I am so upset the phone doesn't include expandable storage. Cloud backup is very expensive and I loved being able to have a memory card for storing photos and videos. When it's full, swap in another memory card.
I really hope the S22 includes expandable storage. It was the best thing about Samsung phones.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
BEYOND HAPPY.
on August 16, 2021
Posted by: tjayde11
from Virginia
Expertise:Intermediate
I traded in my iPhone XS for the galaxy s21 ultra and could not be happier with my decision. I am currently with straight talk and the switch was incredibly easy with this unlocked phone: simple take the sim out of one phone and put it in the other. The features of the Galaxy are so much more fun than the iPhone which I feel is the same year after year and after trading my phone in, this was a much better deal with WAY more storage. If you're comparing the two, this is definitely the better option and that's coming from someone who has owned iPhones for YEARS.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello tjayde11, we're happy to hear that you're enjoying this phone! Welcome to the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and unreliable
on July 6, 2021
Posted by: Josh
from Columbus, Ohio
Expertise:Expert
The phone restarts randomly throughout the day and is unable to handle day to day tasks. It crashes and freezes often. Troubleshooting does not resolve the issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Josh, thank you for bringing this to our attention. I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but...
on June 25, 2021
Posted by: Melissa
from Alabama
Expertise:Intermediate
[This review was collected as part of a promotion.] I have started having problems with making/receiving calls. I can hear person talking but they can not hear me. The problem seems to be getting worse. To correct it, I have to restart my phone every time it happens. I did a search and I am not only person having this problem. The features on phone are great and I love how my photos turn out. If Samsung would fix the calling problem I would give it a 5 star. In case of an emergency, this could be a huge problem for me (and others with same phone issue) if I call 911 and they can't hear me and I have to hang up/restart my phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Quality Horrible
on September 27, 2021
Posted by: Kaplando
from Savannah, Georgia
Expertise:Intermediate
[This review was collected as part of a promotion.] My phone, both speaker and close to ear, has horrible sound. It sounds like the output is vibrating of the glass backside, so it has a lot if interference.
The Bluetooth, via buds/earphones, is fine.
I miss my Galaxy 10+
I have tried adjusting sound (and adaptive) to no good conclusion.
The Galaxy S-Pen that I purchased with the phone stopped working after 3 weeks. Not sure if phone or S-Pen issue.
Otherwise, I like the phone's processing ability and the camera. The keyword being PHONE. I cannot hear callers without asking them to repeat themselves over and over again, which leads to a great deal of frustration for both of us.
@Samsung, if you have any suggestions or recommendations, I would greatly appreciate it. I am a longterm and loyal Samsung customer for over 20 years and even purchased the Classic 4 watch and Ear Buds2.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US