Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
1
Memory issues/lack pen storage
on September 1, 2021
Posted by: Zitrobets
from Philadelphia
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago and regret it. I should have stayed with my note 10
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Overheats often
on September 14, 2021
Posted by: Soaps
from Killeen, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Running maps + any other app and it becomes so hot I can't hold it even in the case.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Ultra is an amazing smartphone
on November 12, 2021
Posted by: Jeff
from Laingsburg, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for over a month now and have loved every minute. This is from a guy who was an iPhone advocate and never thought of leaving Apple. I even switched to a Galaxy Watch 4 from an Apple Watch. Pairing the Samsung Ultra 21 with the Galaxy Watch 4 has been awesome. Highly recommend both products, I love Samsung now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing different
on June 12, 2021
Posted by: Whitefire371
from Canton, Georgia
Expertise:Expert
[This review was collected as part of a promotion.] "Upgraded" from my S10+ Ceramic Black Performance Edition & I'm pretty disappointed... nothing really stands out as a change...performances are the same, battery life is the same(although it runs @120hz), cameras are nearly the same though I don't have much time to use them anyway, fingerprint sensor is nearly the same, & 120hz isn't as noticeable as I thought it would be as well as not being used for alot of apps or games... will probably not upgrade to another Samsung device again bc of this disappointment unless they give me a device to review
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Whitefire371, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Was hoping for more out of it.
on June 8, 2021
Posted by: Nate
from Janesville, Wi
Expertise:Intermediate
[This review was collected as part of a promotion.] My S8+ that I traded in for this was a better overall phone. In my opinion, the phone is a lot slower. When not connected to WiFi, it is very slow. It is also a very heavy phone and the volume and home buttons on the side make a very loud "clicking" sound when press. My camera on my S21 is also trash. I can't get the camera to focus on anything unless it's on another app like Snapchat.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 18, 2021
Hello Nate, thank you for taking the time to leave this review. I understand how frustrating this must be. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432806
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432806
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!!!
on June 22, 2021
Posted by: Adan
from Cibolo, Tx
Expertise:Intermediate
Coming from the s10+ to s21 ultra was the best upgrade I've ever done.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
21 ultra
on June 8, 2021
Posted by: Trainer d
Expertise:Intermediate
[This review was collected as part of a promotion.] Too big ftim the first day.....dosen't fit in any pockets or purse compartments.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello Trainer d, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
OMG WOW!!!! THIS PHONE IS BEAST
on June 21, 2021
Posted by: Pmoksha
from Phoenix, AZ
Expertise:Expert
I have been walking around all day with my mouth gaped wide open basking in the Awesomeness of the new features of this phone. the amazing picture quality and epic photo quality. I don't think they can do any better. now watch them go and do something better. But until then. this is the tea!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US