Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
One of the best phones ever owned!!!
on December 5, 2022
Posted by: Faoud
from CALIFORNIA
Expertise:Intermediate
[This review was collected as part of a promotion.] I have owned Sansung Phones all the way fro S2 till now. S21 Ultra has been by far one of the best Samsung Phones I have owned. This phone is a combination of a work horse combined with functions of The Samsung Note series..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 5, 2022
Posted by: RSiman
Expertise:Expert
[This review was collected as part of a promotion.] Camera is amazing! The quality, the crisp pictures. Fast phone, have not had any problems at all with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the wait... Worth the buy
on December 5, 2022
Posted by: Shiva
from San Francisco
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this almost 2 years ago and has worked perfectly since then. One of the best cameras in any mobile device ever, the pictures do complete justice to all the places I have visited and all the amazing things I have seen which I can share with my family and I truly believe the images we take are the memories that remain forever and this phone make sure those memories are always preserved.
All the apps work great and as as usual since it's an Android phone it is very easy to use and has amazing features.
All the apps work great and as as usual since it's an Android phone it is very easy to use and has amazing features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best
on December 5, 2022
Posted by: Tko8787
from Louisiana
Expertise:Expert
[This review was collected as part of a promotion.] Love it thank u perfect pictures love it no need for any upgrades
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hate it!
on December 5, 2022
Posted by: Xmas junkie
from Baytown, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone for a year. It has always been slow, the battery doesn't last long. My keyboard would randomly stop working. There is not enough storage and hate that you can't have a memory card.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 8, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S21 Ultra 5G. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the speed, battery life, and with your keyboard not working. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keyboard is not working on Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S21 Ultra 5G. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the speed, battery life, and with your keyboard not working. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keyboard is not working on Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy s21 ultra... meh
on December 6, 2022
Posted by: AB2TWIZTD
from AZ
[This review was collected as part of a promotion.] I got this phone a year and a half ago and it still works just fine.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely great phone
on December 6, 2022
Posted by: Mindconfusion
from Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for a little over a year and unlike other phones I have no issues with this one. Pictures and video are great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone
on December 6, 2022
Posted by: Rayden
from Austin
Expertise:Expert
[This review was collected as part of a promotion.] I have own every s series from Samsung from s8 and on but the s21 ultra is the best, it feels like the complete android phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US