Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Excellent Phone
on July 21, 2022
Posted by: Galaxy
from Wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] Year old, excellent battery life. S pen is a must have
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best real 120hz phone
on August 6, 2022
Posted by: Tracy
from HK
Expertise:Expert
[This review was collected as part of a promotion.] I love this design and this phoneee can shot great 10X photo
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its just a great phone overall
on September 22, 2022
Posted by: oliverislost
from Rhode Island
Expertise:Intermediate
[This review was collected as part of a promotion.] I use this phone everyday since launch and still no hiccups.
Camera,speed,gaming it does it all, if you're looking for a beasty phone even in 2022 look no further this is the guy you're looking for!!!
Camera,speed,gaming it does it all, if you're looking for a beasty phone even in 2022 look no further this is the guy you're looking for!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone. great features
on September 22, 2022
Posted by: Al3azim
from CA
Expertise:Expert
[This review was collected as part of a promotion.] Purchased the S21 Ultra to replace my S20. Have had the device for over 1 year at this point and it has been an amazing experience overall. I added the Spen a few months ago as I have always been a note user. The experience has been awesome, very fluid UI. Once UI has been a breeze to use and the phone performs really well. Camera has been amazing. I get many compliments on the photos I have taken and shared with friends or coworkers. I am always the one chosen to take the pics becuase the phone takes awesome photos and or Videos.
This is highly recommended. My only issue is the lack of cases for spen.. The one I have makes a large phone more difficult to hold and there really aren't too many choices that offer Spen space and decent protection.
This is highly recommended. My only issue is the lack of cases for spen.. The one I have makes a large phone more difficult to hold and there really aren't too many choices that offer Spen space and decent protection.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S21 Ultra 5G Cell Phone
on September 22, 2022
Posted by: TROY
from Andover, Kansas
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this phone months ago and will not ever separate with it. Samsung is my preferred goto for electronics. Will not buy anything but Samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A few issues, service drops, speaker crackle
on September 30, 2022
Posted by: Bdsmith44
from Lockport
Expertise:Expert
[This review was collected as part of a promotion.] The phone is good aside from dropped calls, audio drop outs on video calls, audio drop outs on conference calls, speaker crackle, delayed messages and notifications and then you get them all at once yet the phone shows that it has service the entire time, phone gets frozen on 5g and won't auto switch to 4g without these issues. Replacement phones all have same issues.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi Bdsmith44,
We appreciate you taking the time to review the Samsung Galaxy S21 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of use concerning the speakers and connectivity of your device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Speaker not working on Samsung phone Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S21 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of use concerning the speakers and connectivity of your device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Speaker not working on Samsung phone Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Please bring back expandable storage
on October 1, 2022
Posted by: Luraa
from Nashville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone but would love to see expandable storage with the models that have such high end cameras
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi Luraa,
Thank you for your review of the Samsung Galaxy S21 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We are thrilled to hear you are enjoying your phone! If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S21 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We are thrilled to hear you are enjoying your phone! If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
I wanted this phone when it was announced
on October 2, 2022
Posted by: SicknessQS
Expertise:Expert
[This review was collected as part of a promotion.] I finally got this phone a year after launch and it's everything I wanted and more, hoping to get 3-5 years out of it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US