Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,057 Reviews)
Rating breakdown 4,057 reviews
5 Stars
3,399
4 Stars
519
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,802 out of
3,916)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: Dill Pickles
from Irvine, CA
[This review was collected as part of a promotion.] I got this phone as a present some time ago and it was such a good phone. (probably the best I ever owned) My favorite feature was probably the amazing camera zoom-in. It can zoom in x100 which was really impressive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my phone!
on June 8, 2021
Posted by: Pyrcrazy3
from Christiana TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone. East to use. Only complaint is it will glitch every once and a while, even when restarted regularly, and the keypad for the phone comes up in the middle of using an app. Camera is AMAZEBALLS! I love using it for a variety of objects and settings. Never fails to give me an amazing photo.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on June 8, 2021
Posted by: Tati
from San Diego
Expertise:Intermediate
[This review was collected as part of a promotion.] Purchased in February and have been using for my small business every day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Software issues
on June 8, 2021
Posted by: Daniel
from Ny,ny
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it 3 months ago has software issues, and is like carrying a brick , I regret the purchase
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello Daniel, thank you for sharing your experience. I would have a hard time with that too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458340
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458340
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Quality sounds but can't stay in my ears
on June 8, 2021
Posted by: Shaqtx
from Arlington, Texas
Expertise:Expert
[This review was collected as part of a promotion.] I bought bud pros 2 months ago, the sound is good but my frustration is that it won't stay in my ear, it keeps falling off that I have to keep readjust it.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 25, 2021
Hello Shaqtx, thank you for the feedback. I understand what you're going through. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
This camera is incredible!
on June 8, 2021
Posted by: TwinMomma
from Birmingham AL.
Expertise:Intermediate
[This review was collected as part of a promotion.] There are tons of cool features on this phone but the cameras are amazing! I take pics of my twin toddlers, 6 year old, and pups daily and can finally get great quality pics and videos while they are moving around. I couldn't possibly love this camera anymore.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung makes me happy
on June 8, 2021
Posted by: Lilith1737
from Fort Lauderdale, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-ordered and received it two days before the actual launch. I love it. When someone asks me to change to an iPhone I just have to show them the quality of pictures and videos. I am and forever will be a Samsung fan.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Upgrade
on June 8, 2021
Posted by: Lavelle
from North Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] Came from a Galaxy 9+ and this phone was definitely worth the upgrade. I was a bit worried that it would be too big, but it fits fine in my pocket and I can use it with one hand (For reference, I'm a 6'2 male). I do miss having a headphone jack, but I know I'll get used to it eventually. Camera is also phenomenal, but it does seem to have some focusing issues for closer objects. I'm hoping a software update takes care of that in the future. Lastly, the battery life consistently gets me through the day even with heavy use which is a huge plus.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US