Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,058 Reviews)
Rating breakdown 4,058 reviews
5 Stars
3,399
4 Stars
520
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,803 out of
3,917)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
1
Good features but has problems
on September 1, 2021
Posted by: Curtis
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] This isn't my first samsung but I did switch from iphone to Samsung. The phone has constant loading issues, it crashes often or freezes and won't let me unlock it or answer calls. It will lock randomly, open random apps. It will open in my pocket often. It does take very good photos. If you like speaker phone don't get this phone, the other person won't be able to hear you. You cannot send photos or videos to others without it looking horrible.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT PHONE BUT...
on December 4, 2021
Posted by: MARK B
from BAKERSFIELD,CA
Expertise:Expert
I love my phone but one of the features i really needed and wanted was
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Really Nice Phone
on October 29, 2021
Posted by: Marioxm
from Beaverton, OR
Expertise:Intermediate
I've had it for about 6 months now and it has been steadfast. Bigger than my LG G8 and heavier (the protective case I bought just makes it even BIGGER). Very fast/responsive. Great video playback. There were some little glitches but each update that applies address those issues.. I have not tried the PEN but will purchase it soon...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on June 20, 2021
Posted by: German64
from Clermont,fl
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a note 10 which I love, still this phone has not disappointed, so far maybe the only think is the pen not been inside the phone but with the case that has the pen holster built in, has worked fine so far.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on June 30, 2021
Posted by: Radiah
from Aurora Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had for a couple months and love all features. I also purchased the pen which is awesome. Can't go wrong with the Ultra 21.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the world!!
on June 30, 2021
Posted by: Jared
from Gillette, WY
Expertise:Expert
I have had this phone since it came out and would be lost without it. I literally use it for everything and it never leaves my hand. This phone is fast and powerful enough for me to do anything I need.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Jared, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 Ultra was a great choice
on June 22, 2021
Posted by: Luemas
from Chicago
Expertise:Intermediate
Glad I got this phone was an upgrade it runs so fast and I've barely had any issues with it said thankfully no battery life issues
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone works great
on June 26, 2021
Posted by: Julea
from Albuquerque, NM
Expertise:Expert
Love the cameras and can really tell the difference with the display and it's variable refresh rate. This phone is blazing fast. Wish Samsung didn't remove MST, but other than that, this phone is about as close to perfect as you can get.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US