Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,057 Reviews)
Rating breakdown 4,057 reviews
5 Stars
3,399
4 Stars
519
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,802 out of
3,916)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
1
Beware, this phone should be banned!
on December 27, 2021
Posted by: kanenyc
from New York
Expertise:Expert
I had the s20 Ultra which I thought was a great phone with great features, including the quality of the camera, and presumed that this would be an upgrade or at least similar, but boy was I mistaken. It does have many of the same features as the s20ultra, however the big issue is that most of them don't work. The functionality of the camera, especially the video mode is a random crap shoot. When taking pictures, shots would sometimes be taken, and other times you press the button, it freezes, this is also true with the video mode, where you are taking a moving video and suddenly it freezes suddenly and then the entire video is lost. There are many applications available, but once again, they would freeze and everything you have been working on is lost. The texting function is also horrible in the same way. I would be writing a text then it freezes and you have either close the messenging service or restart the phone to get back to the main screen, and everything you wrote is missing. This does not happen all the time but always at the wrong time, and has cost me much more money than the cost of the phone, time, and frustration. Please avoid this piece of expensive junk.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 25, 2021
Posted by: ShopperBoy33
from Virginia
In my history of buying Samsung for many years, the Samsung s21 ultra is buy for the best investment iv ever made. Quality is awesome, it's very appealing to the eye. One UI 4.0 is super smooth as well...I'm just extremely happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT PHONE BUT...
on December 4, 2021
Posted by: MARK B
from BAKERSFIELD,CA
Expertise:Expert
I love my phone but one of the features i really needed and wanted was
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone it beats my old phone lgv35
on November 18, 2021
Posted by: Fordguy
from Medina ohio
This phone is awesome love the sound and the numbers
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Ultra is an amazing smartphone
on November 12, 2021
Posted by: Jeff
from Laingsburg, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for over a month now and have loved every minute. This is from a guy who was an iPhone advocate and never thought of leaving Apple. I even switched to a Galaxy Watch 4 from an Apple Watch. Pairing the Samsung Ultra 21 with the Galaxy Watch 4 has been awesome. Highly recommend both products, I love Samsung now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Room for improvement.
on November 3, 2021
Posted by: Sead
from New york, new york
Expertise:Intermediate
I like it. It's fast. It has a lotta features. The camera is great. Charges to full in an hour. Good battery. I get through a full charge in 24 hours of use. What I would like is if it did not heat up so much. When it heats up it can get uncomfortable to hold. Software wise I would like to see something handle the heat in an update.
I would also like to see a universal search bar like what apple has. Fluid animations to make it more comfy. Quick settings kind of like what the iPhone has and pixel 6 has. Clean up the designs of the samsung Icons, the samsung internet icon looks like it's on a phone from 2006. Stronger
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
Overall good phone. Does what I need and more. A little pricey. Great display. Can handle multitasking like a boss. I personally like the design. I am planning on getting the buds pro and hope the synergy between samsung phones and accessories can match the iphone and airpods. I read that google assistant is not able to be used in the buds pro so that is disappointing. I hope they reconsider this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone and Amazing Camera!
on November 1, 2021
Posted by: Benji
from Wichita, KS
Expertise:Intermediate
I upgraded from my S7 to the S21 Ultra a few months back and I've been blown away! Way faster obviously, but the cameras are what really impress me most! The 10x optical zoom is amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overheats
on November 1, 2021
Posted by: Rxjx10
Nice fast phone, but OVERHEATS. It FREEZES up and screen stop working. I have to rest or force to power off but then it take like 5 minutes to turn on again
Written by a customer while visiting Samsung US