Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Average customer rating
4.8
(4,057 Reviews)
Rating breakdown 4,057 reviews
5 Stars
3,399
4 Stars
519
3 Stars
76
2 Stars
31
1 Star
32
97%of customers recommend this product.
(
3,802 out of
3,916)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Sprint)
Customer Rating
3
Not user friendly
on September 1, 2021
Posted by: Didine
from Miramar, FL
Expertise:Beginner
[This review was collected as part of a promotion.] I transitioned from an Apple 12 Pro Max to Galaxy S21 Ultra 5G 128GB. I have been using the Apple phone for years. I heard that Samsung has a better camera quality. I am disappointed. I prefer the Apple 12 Pro Max. Unfortunately, it is too late to change. I am stuck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Didine, thank you for reaching out. I understand how disappointing this must be. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731433
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731433
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Good
on September 1, 2021
Posted by: Anonymous
from Phoenix
Expertise:Intermediate
[This review was collected as part of a promotion.] Normal used I expend much that the cell show me . It's not meet my expectations.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 23, 2021
Hello Eufereyes, thank you for reaching out. I understand how it can feel when expectations don't quite meet, but we're here to help! Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731413
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143731413
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great Screen Size!
on September 1, 2021
Posted by: Jajjaz
from Jefferson City, Missouri
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had this phone for a month and love. The screen size is big, and now paired with the s pen it is perfect for quick note taking at work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An awesome phone!
on September 1, 2021
Posted by: TNTrawlerman
from Maryville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] My wife and I got rid of our Honor 10 phones that were pretty good for their day, but these Galaxy S21 Ultra 5G phones blow the old one away. The display is gorgeous, and the camera system is amazing. Not only the standard type photos, but the incredible telephoto ability and the wide angle ability bring exceptional usefulness to the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy use
on September 1, 2021
Posted by: Anonymous
from Chillicothe Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I liked mine so much I got my son one
We both enjoy them
We both enjoy them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on September 1, 2021
Posted by: Zooman
from Eugene, Oregon
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this just before a 1 month stay in Hawaii. I was able to zoom in with 100x magnification to see sea turtles on a distant island and waterfalls, invisible to the naked eye, from the other side of the Hawaiian GrNd Canyon.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera awesome
on September 1, 2021
Posted by: Gin49
from Lovington new mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 2 months or so ago. The camera and night feature are awesome. Sometimes phone does freeze but probably my error. I would recommend this phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S21 Ultra
on September 1, 2021
Posted by: Shelley in TX
from New Braunfels, TX
[This review was collected as part of a promotion.] I've had this phone for a few months now and I love it. I upgraded from a Note 8 and don't miss the s pen or headphone jack at all. The camera takes very vivid photos too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US